April Dailey
Jacksonville,Florida
Summary
I'm a military veteran of the United States Navy. While stationed in Japan, I worked at the Yokosuka Main Post Office. There I was able to excel in customer service skills and serving on average 150-200 customers daily. I also helped in mail sorting, ensuring accurate and timely deliveries. I processed, scanned and completed transactions. Trained new staff and did other various postal related duties. Maintained a teamwork-oriented environment enhancing customer satisfaction and operational smoothness.
Overview
17
17
years of professional experience
Work History
Entrepreneur
Raw Hair Wholesaler LLC
08.2018 - Current
- Managed approximately 20 incoming emails per day from customers.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Post Office Clerk
Yokosuka Post Office
08.2014 - 09.2016
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Ensured every customer was greeted within 10 seconds of arrival, before providing them with high-quality service and assistance.
- Informed and guided customers to make the best-suited mailing selections, and assisted with expedited delivery services.
- Processed mail for international and domestic shipments and ensured compliance with postal regulations.
- Provided training and guidance to new employees on postal services and serving on average 235 customers per day.
Logistics Specialist
Untied States Navy
06.2007 - 06.2011
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Tracked and managed transfer paperwork such as packing lists.
- Provided customers with status updates for tracked packages.
Education
High School Diploma -
Dunbar Vocational Career Academy
Chicago, IL06.2007
Skills
- Mail sorting proficiency
- Teamwork orientation
- Postal regulations
- Cash handling expertise
- Labeling packages
- Customer service
- Multitasking
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Goal setting
Languages
English
Timeline
Entrepreneur
Raw Hair Wholesaler LLC
08.2018 - Current
Post Office Clerk
Yokosuka Post Office
08.2014 - 09.2016
Logistics Specialist
Untied States Navy
06.2007 - 06.2011
High School Diploma -
Dunbar Vocational Career Academy
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