April Dalby
Sandston,VA
Summary
Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering seven-year background implementing effective treatment plans and providing exceptional care for children, adolescents, and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Certified in psychology, motivational interviewing, leadership, and teaching.
Overview
20
20
years of professional experience
Work History
MENTAL HEALTH COUNSELOR and CEO
Faith and Bliss Counseling
2022.12 - Current
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Accomplished multiple tasks within established timeframes.
- Developed key operational initiatives to drive and maintain substantial business growth.
MENTAL HEALTH COUNSELOR
Betterhelp
2021.11 - 2022.12
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Strengthened family support systems by providing psychoeducational and facilitating open communication between patients and their loved ones.
- Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Presented case history material to review and discuss with other staff members.
- Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
MENTAL HEALTH COUNSELOR
Lifequest
2019.12 - 2021.12
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Improved clients'' coping skills through the implementation of cognitive-behavioral therapy interventions.
- Enhanced client well-being by utilizing evidence-based therapeutic techniques in counseling sessions.
- Utilized motivational interviewing techniques to help clients explore their readiness for change effectively.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in counseling techniques.
- Promoted mental health awareness within the community by organizing workshops and presentations on various mental health topics.
Case Manager
Southern Colorado AIDS Project
2016.05 - 2019.08
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
RDDT and IRT CASE MANAGER SUPERVISOR
Comcor Inc/
2018.10 - 2019.07
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Championed a strengths-based approach to case management, empowering clients to build upon their existing skills and abilities while addressing challenges.
PRE-RELEASE COORDINATOR
El Paso County Justice Center/
2017.08 - 2018.10
- Co-facilitated weekly mapping committee meetings with DHS, Aspen Pointe, public defender, district attorney, probation, pretrial services, command staff to promote overall mental health wellbeing in the community, Advocated for offenders to enter rehabilitation facilities, Facilitated weekly group meetings on wards to discuss discharge planning, Assisted in setting up after-care mental/medical appointments, Risk/Suicide Assessment, Attend community meetings to represent El Paso County Jail, Individualize case plan for offenders
Probation Officer Intern
State Of Colorado Department Of Human Services
2016.01 - 2016.09
- Helped facilitate successful reintegration of probationers into society by connecting them with appropriate resources such as employment services, housing assistance, and educational opportunities.
- Supported the integration of evidence-based practices into supervision strategies by researching industry trends and sharing findings with colleagues.
- Assisted officers with crisis intervention by providing support during emergency situations or unexpected events involving probationers.
- Streamlined office processes by assisting with administrative tasks such as answering phones, scheduling appointments, and filing paperwork.
Office Coordinator and Supervisor
Heating and Plumbing Engineers
2004.11 - 2016.02
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Coordinated company events, fostering team building and boosting overall morale.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
Ph.D. - Psychology - Executive Certificate
Liberty University
Lynchburg, VA06.2023
Master of Arts - Mental Health Counseling
Colorado Christian University
Colorado Springs, CO12.2018
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ12.2015
Skills
- Individual and Group Counseling
- Psychological Assessment
- Operations Management
- Staff Training and Development
- Performance Management
- Well-versed in teaching methods
- Student Mentoring
- Course Planning
- Curriculum Creation
- Online Teaching
- Research and analysis
- Lectures and Discussions
- Grading and Reporting
- Operations Oversight
- Strategic planning and execution
Additionalinformation - Technicalskills
- Advanced Motivational Interviewing
- Culture Diversity Competency
- Family Theories
Timeline
MENTAL HEALTH COUNSELOR and CEO
Faith and Bliss Counseling
2022.12 - Current
MENTAL HEALTH COUNSELOR
Betterhelp
2021.11 - 2022.12
MENTAL HEALTH COUNSELOR
Lifequest
2019.12 - 2021.12
RDDT and IRT CASE MANAGER SUPERVISOR
Comcor Inc/
2018.10 - 2019.07
PRE-RELEASE COORDINATOR
El Paso County Justice Center/
2017.08 - 2018.10
Case Manager
Southern Colorado AIDS Project
2016.05 - 2019.08
Probation Officer Intern
State Of Colorado Department Of Human Services
2016.01 - 2016.09
Office Coordinator and Supervisor
Heating and Plumbing Engineers
2004.11 - 2016.02
Ph.D. - Psychology - Executive Certificate
Liberty University
Master of Arts - Mental Health Counseling
Colorado Christian University
Bachelor of Science - Human Services
University of Phoenix
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