April Daniel
Hobbs,NM
Summary
Dynamic General Manager with a proven track record at LACT Service Company, excelling in financial administration and problem resolution. Enhanced operational efficiency through strategic policy formulation and team mentorship, achieving significant reductions in financial discrepancies. A dedicated team player committed to fostering a positive work culture and ensuring regulatory compliance.
Overview
11
11
years of professional experience
Work History
General Manager
LACT Service Company
10.2021 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and accounting systems.
- Formulated policies and procedures to streamline operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw facility operations, ensuring a safe and clean environment for staff and visitors.
- Fostered a positive work culture by promoting teamwork and transparent communication.
- Mentored staff on best practices in administration, fostering a culture of continuous improvement.
- Ensured regulatory compliance through thorough audits.
- Reconciled accounts and resolved discrepancies to maintain accurate records.
- Monitored cash flow and managed accounts payable/receivable transactions effectively.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
- Assisted in drafting and distributing internal communications and reports.
- Maintained organized filing systems for documents and correspondence.
- Processed incoming mail, emails, and phone inquiries efficiently.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Processed customer invoices and payments efficiently, ensuring timely application to accounts.
- Prepared and reviewed federal 941, 940 and state income tax returns in accordance with applicable tax laws.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Managed HR databases, ensuring accurate employee records and compliance with regulations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Assisted with creating employee handbooks and manuals.
- Led investigations into workplace accidents, providing detailed reports with actionable recommendations.
- Developed and implemented written safety programs and uploaded the to ISN/ Veriforce.
Patient Care Technician
Lea Regional Medical Center
04.2015 - 01.2016
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities, enhancing comfort and mobility.
- Maintained cleanliness of patient areas, ensuring a safe environment.
- Documented patient intake and care procedures accurately in electronic health records.
- Coordinated with multidisciplinary teams to optimize patient care plans.
- Trained new staff on protocols, improving team efficiency and performance.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Processed incoming calls and triaged inquiries to appropriate personnel for prompt resolution.
- Maintained accurate medical records and documentation in compliance with regulatory standards.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Hobbs High School
Hobbs, NMNo Degree - Accounting/ Business Management
New Mexico Junior College
Hobbs, NMSkills
- Problem resolution
- Efficient multi-tasker
- Administrative skills
- Business administration
- Team player
- Financial administration
Timeline
General Manager
LACT Service Company
10.2021 - Current
Patient Care Technician
Lea Regional Medical Center
04.2015 - 01.2016
High School Diploma -
Hobbs High School
No Degree - Accounting/ Business Management
New Mexico Junior College