April Davidson
South Lake Tahoe,CA
Summary
Proactive Human Resources Generalist and Spa Director with extensive experience in employee management, compliance, and customer satisfaction. Skilled in HRIS systems, talent management, and innovative spa operations. Bringing a strong background in recruitment, training, and performance management to drive organizational success and enhance client experiences.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
Margaritaville Resort
07.2024 - Current
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
Spa Director
Blue Water Day Spa
02.2022 - 07.2024
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Increased staff productivity through effective training and performance evaluations.
- Received new spa supplies inventory and restocked work areas and shelves.
- Collaborated with marketing team to create promotional materials for spa offerings.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Resolved customer issues promptly to build loyalty.
- Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Introduced wellness programs that boosted repeat business from loyal customers.
- Administered payroll, accounting and purchasing.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Recruited, hired and trained all new employees.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Developed strong relationships with vendors for better product pricing and quality.
- Promoted a culture of exceptional customer service among the spa team members.
- Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
Spa Director
Edgewood Tahoe Resort
10.2021 - 06.2022
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Opened and closed spa according to standard procedures.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Reduced operational costs by negotiating better deals with suppliers without compromising on quality or service delivery standards.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Lead Massage Therapist
Ivy Day Spa
02.2016 - 07.2020
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
- Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
- Expanded clientele base through targeted marketing efforts, including social media outreach and promotional events.
Massage Therapist
Shutters On the Beach
03.2015 - 06.2016
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Education
Bachelor of Arts - Business Administration And Human Resources
Western Governors University
Salt Lake City, UTSkills
- Records Management
- Performance Management
- Employee file management
- Policy Implementation
- Recruitment
- New employee orientations
- Onboarding Processes
- Team Collaboration
- Background Checks
- Career Development
- Training and mentoring
- Staff orientation
- Budget Planning
- Dispute Resolution
- Labor Relations
- Organizational Development
- Best Practices Implementation
- Employee programs
- Performance Evaluation
- Executive Support
- Cost Reductions
- Report Generation
- Interviewing
- Team Bonding
- Occupational safety
- Retention Strategies
- QuickBooks proficiency
- Customer Relations
Timeline
Human Resources Generalist
Margaritaville Resort
07.2024 - Current
Spa Director
Blue Water Day Spa
02.2022 - 07.2024
Spa Director
Edgewood Tahoe Resort
10.2021 - 06.2022
Lead Massage Therapist
Ivy Day Spa
02.2016 - 07.2020
Massage Therapist
Shutters On the Beach
03.2015 - 06.2016
Bachelor of Arts - Business Administration And Human Resources
Western Governors University
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