April Davis
Riverdale,GA
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Comfort Inn By Choice Hotels. Excelled in elevating customer satisfaction and streamlining operational procedures, achieving significant improvements in efficiency and profitability. Skilled in inventory control and team leadership, adept at fostering a culture of excellence and innovation.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Comfort Inn By Choice Hotels
09.2017 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Hotel Front Desk Agent
Quality Inn Hotel
04.2012 - 09.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Assistant Manager
McDonald's
01.2009 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Towers High School
Decatur, GASkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Business operations knowledge
- Training and development background
- Sales Techniques
- Strategic planning skill
Timeline
Assistant General Manager
Comfort Inn By Choice Hotels
09.2017 - 05.2024
Hotel Front Desk Agent
Quality Inn Hotel
04.2012 - 09.2017
Assistant Manager
McDonald's
01.2009 - 02.2012
Towers High School