Summary
Overview
Work History
Education
Skills
Years Of Experience
Timeline
Generic

April Davis

Hugo,United States

Summary

Dynamic leader with proven skills in guiding teams to exceed goals, notably at Walmart where I spearheaded initiatives to enhance customer satisfaction and streamline operations. Expert in developing strategies and fostering interpersonal relationships, achieving a notable increase in team productivity. Skilled in both conflict resolution and effective communication, I drive results and inspire growth.

Overview

16
16
years of professional experience

Work History

Shift Leader

Scooter's Coffeehouse
Hugo, OK
04.2024 - Current
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.

Digital Manager

Walmart
Hugo, United States
11.2014 - 05.2023
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Enforce safety, health, and security rules
  • Establish and implement policies, goals, objectives, and procedures for the department
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Instruct staff on how to handle difficult and complicated sales
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Performing General Physical Activities
  • Performing for or Working Directly with the Public
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Making Decisions and Solving Problems
  • Judging the Qualities of Things, Services, or People
  • Evaluating Information to Determine Compliance with Standards
  • Developing Objectives and Strategies
  • Developing and Building Teams
  • Controlling Machines and Processes
  • Communicating with Supervisors, Peers, or Subordinates
  • Working with Computers
  • Updating and Using Relevant Knowledge

Unit Clerk

Hunt Regional Hospital
Hugo, United States
07.2009 - 08.2013
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Maintain medical records, technical library, or correspondence files
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders
  • Arrange hospital admissions for patients
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings
  • Updating and Using Relevant Knowledge
  • Training and Teaching Others
  • Thinking Creatively
  • Resolving Conflicts and Negotiating with Others
  • Repairing and Maintaining Mechanical Equipment
  • Repairing and Maintaining Electronic Equipment
  • Processing Information
  • Performing General Physical Activities
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Making Decisions and Solving Problems
  • Interpreting the Meaning of Information for Others
  • Handling and Moving Objects
  • Evaluating Information to Determine Compliance with Standards
  • Establishing and Maintaining Interpersonal Relationships
  • Documenting/Recording Information
  • Coordinating the Work and Activities of Others
  • Controlling Machines and Processes
  • Communicating with Supervisors, Peers, or Subordinates
  • Assisting and Caring for Others
  • Getting Information
  • Monitoring Processes, Materials, or Surroundings
  • Inspecting Equipment, Structures, or Materials
  • Analyzing Data or Information
  • Working with Computers
  • Communicating with People Outside the Organization

Education

High School Diploma -

Mexico Senior Highschool
Mexico, MO
05-2004

Skills

  • Processing Information
  • Performing General Physical Activities
  • Performing for or Working Directly with the Public
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Monitoring and Controlling Resources
  • Making Decisions and Solving Problems
  • Judging the Qualities of Things, Services, or People
  • Interpreting the Meaning of Information for Others
  • Interacting With Computers
  • Inspecting Equipment, Structures, or Material
  • Identifying Objects, Actions, and Events
  • Handling and Moving Objects
  • Guiding, Directing, and Motivating Subordinates
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Estimating the Quantifiable Characteristics of Products, Events, or Information
  • Establishing and Maintaining Interpersonal Relationships
  • Documenting/Recording Information
  • Developing Objectives and Strategies
  • Developing and Building Teams
  • Coordinating the Work and Activities of Others
  • Controlling Machines and Processes
  • Communicating with Supervisors, Peers, or Subordinates
  • Communicating with Persons Outside Organization
  • Coaching and Developing Others
  • Assisting and Caring for Others
  • Updating and Using Relevant Knowledge
  • Training and Teaching Others
  • Thinking Creatively
  • Staffing Organizational Units
  • Selling or Influencing Others
  • Scheduling Work and Activities
  • Resolving Conflicts and Negotiating with Others
  • Repairing and Maintaining Mechanical Equipment
  • Repairing and Maintaining Electronic Equipment

Years Of Experience

 5 years security, 9 years retail, 10 years medical

Timeline

Shift Leader

Scooter's Coffeehouse
04.2024 - Current

Digital Manager

Walmart
11.2014 - 05.2023

Unit Clerk

Hunt Regional Hospital
07.2009 - 08.2013

High School Diploma -

Mexico Senior Highschool

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April Davis