April D. Bane
Clearwater,FL
Summary
Eligibility and Enrollment Coordinator with 25 years' experience specializing in clinical management in long-term care. Diverse employee relations and talent development. Strong planner and problem solver who can readily adapt to change, works independently, and exceeds expectations. Experience with DCF Long-Term Care Program Inquiry and Institutional Care Program. Proven dedication to acquiring skilled Dental talent and produce an outstanding candidate experience (Dentist, Hygienist, etc). Detail-oriented, analytical, and methodical with critical thinking to resolve problems in a professional manner and work issues even under stress. Well-organized with multitasking and prioritizing skills that optimize resources to achieve outstanding results. Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Diligent eligibility ans enrollment specialist with strong background in enrollment coordination. Successfully managed application processes and enhancing overall enrollment efficiency. Demonstrated excellent organizational and communication skills in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Eligibility and Enrollment Coordinator-Remote
Five Star Mobile Management
07.2022 - Current
- Managed and maintained electronic medical records system, ensuring accuracy, confidentiality, and compliance with HIPAA regulations
- Developed strong relationships with key clients, resulting in repeat business and increased customer satisfaction ratings
- Managed accounts receivable process, including invoicing, payment tracking, and collections
- Developed and maintained relationships with clients to understand their insurance needs and provide tailored solutions
- Increased sales revenue by consistently meeting or exceeding monthly sales targets
- Managed a large volume of incoming leads while maintaining a high level of responsiveness
- Demonstrated strong knowledge of insurance products including policy features, exclusions, deductibles etc
- Identified opportunities for process improvement and implemented streamlined procedures
- Maintained a thorough understanding of industry regulations and compliance requirements
- Developed and delivered persuasive sales presentations to potential clients
- Presented complex information regarding coverage options clearly and effectively to clients
- Negotiated payment terms with customers based on their financial situation while balancing the company's cash flow needs
- Maintained accurate records of all collection activities, correspondence, and payment arrangements
- Managed the reconciliation of accounts receivable sub-ledger to general ledger on a monthly basis
- Identified opportunities for process automation within the accounts receivable function, resulting in a reduction in manual tasks
- Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of top talent
- Responded to customer inquiries and resolved issues in a timely and professional manner
- Developed strong relationships with key customers, resulting in increased repeat business
- Collaborated with cross-functional teams to address customer concerns and improve overall experience
- Assisted customers with account setup, troubleshooting, and billing inquiries
- Identified opportunities for process improvements and made recommendations to management
- Conducted follow-up calls or emails after resolving issues to ensure customer satisfaction was maintained
- Contributed ideas for improving products based on frequent interaction with customers' needs and preferences
- Achieved monthly targets for call volume while maintaining high quality standards
- Working with DCF/Medicaid and families to process eligibility paperwork for UMEDS in a timely manner, along with processing renewal UMEDS
Chief Administrative Officer-Remote
Apple Mobile Dental
11.2021 - 07.2022
- Working in a team with top-level executives to devise strategies and policies to meet company goals
- Managing and supervising the day-to-day operations of various departments, such as HR, clinical, finance, sales, and marketing
- HR onboarding, employee relations, payroll, background, E-verify, W-2 and 1099 employees for two businesses
- Managing ATS
- Ensuring all projects are completed on time and properly
- Oversee and implement software changes
- Coordinating inter-departmental activities and delegating responsibilities to subordinates
- Ensuring all IRS laws, government regulations, and SEC rules are met
- Compiling performance reports and reporting to the CEO and board of directors
- Analyzing audit reports and formulating improvements to departmental workings
- Process Eligible UMED paperwork to be sent to Medicaid/DCF for families and residents of LTC community
Operations Manager-Hybrid
Compex Legal Services
09.2019 - 10.2021
- Responsible for all operational projects
- Agreeing to goods and services through cost benefit analysis
- Determining if alternatives are cost effective while preserving savings
- Scheduling and negotiating costs with vendors for material and maintenance
- Responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations department
- Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems
- ADP onboarding, offer letters, time keeping, creating job descriptions for posting and screening resumes
- HRIS - Reporting Data daily (OT, Attendance, Job openings, Workflow, and productivity.)
- Project Management- working with developers creating the sprint cycle lists which includes fixes for bugs in the system, better workflow processes and future planning for growth
- Budgeting, forecasting, and inventory planning
- Manage overall operations/ quality control
Phlebotomy Supervisor-Remote
TridentCare
05.2017 - 09.2019
- Supervised 75+ employees in providing phlebotomy services to healthcare facilities, ensuring all employees were compliant with state and federal laws, staffing is appropriate across the state of Florida, managing two different draw models (mornings and night) across the state, while providing excellent customer service to target new customer markets
- Onboarding new employees (e-verify, uploading documents, finalizing all paperwork)
- Working with HR team to ensure data is added in time for payroll and reporting deadlines
- Reporting data daily using Ultipro Reporting tools
- Able to balance multiple processes and prioritize tasks, keeping details and deadlines in order
- Exceptional understanding of HR practices in Benefits, EEO, Data Security
- Budgeting and Purchasing Supplies - E-Procurement
- Strong proficiency with MS Office 2007
- Expert in MS Excel
- Education and Safety training
- Creating heat maps for the state to help with targeting growth
- Scheduling travel Accommodations (Domestic flights, hotels, and other transportation) emergency and scheduled travel arrangements (8-10 people)
- Project Management
- Staff management, training, and development
- Auditing and record keeping
- Coordinating travel across the US for all Field Operations Staff (emergency and scheduled) Domestic flights, hotels, car rentals, and equipment rentals
- (60-75 employees)
- Fiscal year budgeting for several different cost centers
Business Owner
Hensley Construction
01.2003 - 12.2016
- Negotiating contracts, all financial aspects of running business to include payroll, recruiting, AR/AP accounting
- Constructing residential homes from excavating to finishing trim inside home
- All aspects of building homes were kept done in-house or occasionally subcontracted out to other small companies
- Logistics, procurement of supplies, tracking inventory and equipment
- Overseeing multiple jobs and crews at same time rather it be large or small construction projects
Phlebotomy Coordinator
Solstas Lab Partners
10.2012 - 08.2014
- Assigned/floated to offices where extra coverage was needed, working with supervisors on compliance issues and correcting any office problem, ensuring all records were maintained using electronic medical record systems
- Doctors' orders, Diagnosis Codes into the system, while upholding patient confidentiality and HIPPA laws
- Built sustainable professional relationships with clients that created repeat business and a wide market following
- Ensured correct billing to Insurance Companies, following guidelines of Insurance Companies and state/federal laws
- Workflow implementation within the Harvest and Copia EMR systems
- Interacted directly with clients in addressing issues on service quality, billing, and insurance claims
- Scheduling for all accounts/phlebotomists
Phlebotomy Supervisor
Laboratory Corporation of America
05.2009 - 01.2012
- Supervised 60+ employees in providing phlebotomy services to healthcare facilities, making sure they were compliant with state and federal laws, ensuring doctors' orders and diagnosis codes were correct, while providing customer service with sales dept
- To help expand the business
- Built sustainable working relationship with employees and clients, interacting with clients, Doctors, office managers, and employees, and ensuring satisfactory outcomes following Insurance company guidelines & State/Federal Law
- Provided HR support when recruiting and terminating, task scheduling, payroll administration, business travel arrangements, and ensuring compliance with policies, regulations, and state/federal employment laws
- Project management (Epic and Next Gen Systems)
- Reporting data daily (OT, Sickness, Productivity, Benefits)
- Investigating compliance, HIPPA, time fraud, and Workers Comp issues
- Attending Unemployment Hearings
Education
Associate - Applied Science
Eastern Community and Technical College
Moorefield, WVMaster's - Human Resource Management
Liberty University
Lynchburg, VA12.2021
Bachelors - Criminal Justice
Liberty University
Lynchburg, VA10.2018
Skills
- Kronos
- Implementation
- Copia
- Recruiting
- Office & Staff Administration
- Epic
- Office Management
- Scheduling Travel and Assignments
- Contract Negotiation
- Communication skills
- Negotiating Favorable Pricing
- DCF Long-Term Care Program Inquiry and Institutional Care Program
- Maintaining confidentiality
- Exceptional communication
- Scheduling appointments
- Maintaining records
- Coordinating paperwork
- [Software] expertise
- Schedule managing
- Organizing documents
- Enrollment requirements
- Confidentiality
- Running reports
- Data entry skills
- Client relationship building
- Customer service background
- Customer service expertise
- Sales experience
- Applicant screening
- Workflow optimization
- Budget planning
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Eligibility and Enrollment Coordinator-Remote
Five Star Mobile Management
07.2022 - Current
Chief Administrative Officer-Remote
Apple Mobile Dental
11.2021 - 07.2022
Operations Manager-Hybrid
Compex Legal Services
09.2019 - 10.2021
Phlebotomy Supervisor-Remote
TridentCare
05.2017 - 09.2019
Phlebotomy Coordinator
Solstas Lab Partners
10.2012 - 08.2014
Phlebotomy Supervisor
Laboratory Corporation of America
05.2009 - 01.2012
Business Owner
Hensley Construction
01.2003 - 12.2016
Master's - Human Resource Management
Liberty University
Bachelors - Criminal Justice
Liberty University
Associate - Applied Science
Eastern Community and Technical College
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