April Deford
Summary
Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Astute professional highly skilled in scheduling, training and managing busy [Type] practices. Talented individual with [Number] years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Overview
11
11
years of professional experience
Work History
Office Manager
Brookstone Eye Center
01.2016 - Current
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Completed bi-weekly payroll for 15 + employees.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Rehab Office Manager
Bowie Memorial Hospital
02.2013 - 11.2015
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Education
High School Diploma -
Bowie High School
Bowie, TX05.1993
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Credit and collections
- Scheduling
- Training and coaching
References
Claire Whinery, OD
Brookstone Eye Center
(806) 662-7889
Sarah Elledge
The Women's Clinic
(940)447-1101
Brandy Jones
Petrolia ISD
(940)632-9650
Timeline
Office Manager
Brookstone Eye Center
01.2016 - Current
Rehab Office Manager
Bowie Memorial Hospital
02.2013 - 11.2015
High School Diploma -
Bowie High School