Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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April Degrood

April Degrood

Sunnyside,Wa

Summary

To take the job at hand serious and to do any training necessary when needed and to give the best I can Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Home Care Aide

Caregiver, Aging and Long Term Care
06.2003 - Current
  • Medicine management, oxygen therapy, nebulizer therapy, bathing, grooming, clothing, hygiene, cooking, cleaning, nursing aide
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Scheduled and accompanied clients to medical appointments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Administered medication as directed by physician.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.

Waitress

The Barn Restaurant
07.2009 - 08.2010
  • Wait tables, take orders, cashier, clean up, prepare foods, customer service
  • Bussed and reset tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked guests' identification before serving alcoholic beverages.

Waitress

Peters Inn Restaurant
05.2002 - 05.2003
  • Wait tables, serve food, take orders, clean up, cashier, customer service
  • Bussed and reset tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked guests' identification before serving alcoholic beverages.

Pizza maker

Papa Murphy's Pizza
10.2001 - 04.2002
  • Prepared toppings, prepared salads, prepared cookie dough,prepared bread sticks, prepared pizza dough, clean up, cashier, answered phones, customer service
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Operated grills, fryers and ovens to cook food items.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Received and stored food supplies, raw materials and other ingredients.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Communicated with management on food inventory stock to request order placement.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Monitored food temperatures to meet quality and safety standards.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Identified inefficiencies leading to improved productivity.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Followed company recipes and production standards to satisfy customers.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Used pizza cutter to slice pizzas according to size and customer specifications.

Cashier

Taco Bell
07.2001 - 01.2002
  • Customer service, drive thru orders, food preparer, clean up, dishes.
  • Welcomed customers and helped determine their needs.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Greeted customers entering store and responded promptly to customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

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Grandview High
2001

Skills

  • Multi tasker
  • Basic nursing training
  • In home care aide
  • Typing, computing
  • Client Documentation
  • Care Plan Assessment
  • Case Management
  • Patient Care
  • Household Chores
  • Knowledge of State Regulations
  • Supporting Daily Living Needs
  • Progress Documentation
  • Medication Administration
  • Personal Hygiene Assistance
  • Behavior Redirection
  • Dietary Needs
  • Patient Transportation
  • Household Management
  • Community Activities
  • Ambulance Transfer
  • Pulse Checking
  • Bathing and Dressing
  • Motivating Clients
  • Supply Purchasing
  • Clinical Documentation and Reporting
  • Home Building
  • Compassionate Client Care
  • Transporting Clients
  • Companionship and Emotional Support
  • Individual Service Plans
  • Recording Vital Signs
  • Behavioral Management
  • Meal Preparation
  • Mobility Support
  • Independent Living
  • Linen Washing
  • Individual Technique
  • Patient Transportation and Transfer
  • Activities of Daily Living (ADLs)
  • Daily Charting
  • Electronic Medical Record Software
  • Family Support and Instruction
  • Observe Behaviors
  • Healthcare Education
  • Report Observations
  • Cardiovascular and Respiratory Evaluations
  • Mental Health Support
  • Massage Problem Areas
  • Housekeeping

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Waitress

The Barn Restaurant
07.2009 - 08.2010

Home Care Aide

Caregiver, Aging and Long Term Care
06.2003 - Current

Waitress

Peters Inn Restaurant
05.2002 - 05.2003

Pizza maker

Papa Murphy's Pizza
10.2001 - 04.2002

Cashier

Taco Bell
07.2001 - 01.2002

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Grandview High

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April Degrood