April Denson

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.

Improved office organization by implementing effective filing systems and document management practices.

• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained patient confidence by keeping patient records information confidential.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
• Collaborated with other file clerks to maintain organization and cleanliness within the medical records department.

• Liaised between patients, healthcare providers, insurers, pharmacists, creating a seamless experience for all parties involved in the prescription process.
• Increased efficiency of prescription refill processes, implementing automated systems that saved time for both patients and staff members alike.
• Promoted a positive work environment through collaborative teamwork and clear communication among colleagues.
• Assisted in reducing medication errors through diligent review of drug interactions and dosage requirements.
• Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.