April Dickson
Dallas,TX
Summary
I am a proficient Program Advisor, who prioritizes professionalism & knowledge of my program information and requirements to result in excellent customer service. I am empathetic, an active listener and focused on positive results for the Customer as well as the Client.
Overview
10
10
years of professional experience
Work History
Program Advisor
Sylvan/Through Working Solutions
10.2023 - 07.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online appointments, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database of call records, which provides Center Directors with details that are essential in understanding the student's needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in training programs to enhance product knowledge and customer service skills
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed and maintained positive rapport with Supervisors & Center Directors
Education Volunteer
Multiple Elementary Schools
08.2015 - 05.2023
- Supported students in PreK-3rd Grade in physical, mental, and social development using classroom games and activities.
- Supported PreK-3rd Grade classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students PreK-3rd Grade individually and in small groups to reinforce learning concepts.
- Distributed learning materials such as worksheets, textbooks, and group assignments.
- Provided individualized attention to struggling students PreK-3rd Grade, resulting in improved understanding and confidence in their abilities.
- Enhanced student engagement with hands-on learning experiences through creating art projects & opportunities for students PreK-3rd Grade to improve fine motor skills & patience.
- Helped teacher prepare instructional material and displays.
- Enforced classroom rules, and instructions, set by the Teacher to maintain discipline in PreK-3rd Grade.
- Assisted students in PreK-3rd Grade in developing deeper understanding of reading & math concepts by providing one-on-one support.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted with school field trips and special events by chaperoning on & off campus activities.
- Developed & maintained positive rapport with school Administrators, Teachers & Students
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX22 Credit Hours - Psychology
Eastfield Community College
Mesquite, TXCerttificate in Early Childhood Education - Child Development
Glenwood Day School
Garland, TXSkills
- Customer Service & Support
- Call Center Customer Service & Data Entry
- Calm Disposition, Empathy Display, Active Listening, Positive Attitude, Attention to Detail
- Multitasking, Organization & Time Management
- Written and Oral Communication
- Customer Inquiries, Inbound & Outbound Call Handling
- Documentation and Reporting, Clear & Detailed Note Taking & Maintaining Accurate Customer Database
- Appointment Scheduling & Payment Processing
- Building Rapport
Accomplishments
I have regularly exceeded Metric Guidelines for QA & Bookings, as well as Inbound & Outbound call acceptance, & Work & Schedule Adherence.
Timeline
Program Advisor
Sylvan/Through Working Solutions
10.2023 - 07.2025
Education Volunteer
Multiple Elementary Schools
08.2015 - 05.2023
High School Diploma -
Lakeview Centennial High School
22 Credit Hours - Psychology
Eastfield Community College
Certtificate in Early Childhood Education - Child Development
Glenwood Day School
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