APRIL DILNESAW
Washington,DC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
NIH, CSR
Bethesda, MD
12.2023 - Current
- Review and assess hundreds of clinical and grant application submissions for compliance,
accuracy, and adequacy, ensuring adherence to regulations and requirements. - Coordinate travel arrangements for SROs and the Chief, including booking flights, hotels, rental
cars, and other necessary accommodations. Prepare and submit travel vouchers. - Ensure all meeting contract deadlines for completion, cancellation, and any revisions are tracked
and communicated with the SRO and/or Chief. - Act as the Video Assisted Meeting coordinator, ensuring effective communication with
reviewers. - Prioritize and categorize work based on organizational deadlines to ensure timely completion.
- Initiate and respond to email, telephone, and other inquiries promptly, offering support and
providing requested materials. - Utilize software functions to generate a wide range of documents, incorporating graphics or
tables within text, editing and reformatting electronic drafts, and updating or revising databases
and spreadsheets as required.
Assistant Program Manager
Golden Care Agency
Alexandria, VA
02.2023 - 11.2023
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Suggested promotions and wage increases according to employee performance.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Conducted new hire orientations to provide company information, establish performance requirements and trainings.
Technical Recruiter
CC Tech Consulting
Washington, DC
04.2021 - 12.2022
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired employees and processed hiring-related paperwork.
- Created job ads and wrote job descriptions.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Contacted job applicants to inform of application status.
- Scheduled or conducted new employee orientations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Intern Client Advocate/Counselor
Capitol Hill Pregnancy Center
Washington, DC
02.2021 - 08.2021
- Rendered counseling services to women and their families who are in a crisis pregnancy.
- Cultivated trusting rapport with clients to build sustainable connections.
- Offered guidance to clients on goal setting and planning.
- Offered insight on available wellness programs and services available to patients.
- Provided compassionate care as well as accurate information pertaining to pregnancy and pregnancy options.
- Administered pregnancy tests.
- Built and maintained strong relationships with patients.
- Supported the families with free material resources.
- Provided women and men with complete, medically-accurate information about abortions in order for the mother to make fully informed decisions.
- Data entry
- Medical, legal, adoption, and housing referrals
- Collaborated with team members and other personnel to promote client success.
- Utilized client management database to record client progress and document relevant information.
- Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Graduate Assistant
University of Maryland Eastern shore
Princess Anne, MD
08.2019 - 05.2020
- Liaised between professors and students to provide information on subject matter, assignments and class expectations.
- Organized class curriculum and assisted professor with developing new presentations.
- Graded homework assignments, tests and special projects.
- Kept equipment well maintained to optimize performance.
- Analyzed data to assist professors with various projects.
- Prepared and edited reports, presentations and articles.
- Completed daily administrative tasks for professors as directed.
- Assisted with research for academic publications.
Physical Therapy Technician
Medstar National Rehabilitation Hospital
Silver Spring, MD
06.2017 - 05.2019
- Severed as our offices highly reliable organizations Ambassador.
- Followed up with patients about needs and appointments.
- Performed basic repairs on office and medical equipment.
- Supported patients in physical therapy procedures to restore function and decrease pain.
- Performed set ups at the end of treatment E.G; Heat, ice, electrical stimulation.
- Assisted the front desk in office tasks such as filing, scanning, scheduling patients and answering phones...etc.
- Assisted the physical therapist with warm up treatments.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Advocated for all patient health, safety and rights.
Weekend Relief Staff
Somerset Community Services
Marion, MD
02.2014 - 05.2016
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Consulted with nurse about client medication changes, issues with medicine compliance and efficacy of medications.
- Quickly responded to crises when severe mental health and behavioral issues arose.
- Charted and recorded information in client files.
- Assisted in chores around the house.
- Administered medication to patients.
- Took clients on outings.
Education
Master of Science - Rehabilitation Counseling
University of Maryland Eastern Shore
Princess Anne, MD12.2021
Bachelor of Science - Rehabilitation and Allied Health
University of Maryland
2016
Coursework in Human Anatomy And Physiology -
University of Maryland - Eastern Shore
Princess Anne, MDSkills
- Strong communication skills
- Excellent multitasking abilities
- Extensive experience with scheduling 10-20 meetings weekly
- Acting as point of contact for my employees, potential new hires, clients, etc
- Managing multiple projects with competing deadlines
- Administrative Assistant background
- Adaptive to changing environments
- Crisis intervention
- Bilingual in Amharic
- Detail orientated
- Organized
- Scanning
- Data entry
- Scheduling
- Advanced in Microsoft Excel
- Advanced in Microsoft Word
- Advanced in Microsoft Outlook
- Advanced in Microsoft powerpoint
- Meeting One Conferencing
Volunteer
- Atlantic Physical Therapy, Maryland, 2017- 1250 Hours
- Capitol Hill Pregnancy Center Intern, 2021- 670 Hours- 265 Direct client Contact Hours
Timeline
Administrative Assistant
NIH, CSR
12.2023 - Current
Assistant Program Manager
Golden Care Agency
02.2023 - 11.2023
Technical Recruiter
CC Tech Consulting
04.2021 - 12.2022
Intern Client Advocate/Counselor
Capitol Hill Pregnancy Center
02.2021 - 08.2021
Graduate Assistant
University of Maryland Eastern shore
08.2019 - 05.2020
Physical Therapy Technician
Medstar National Rehabilitation Hospital
06.2017 - 05.2019
Weekend Relief Staff
Somerset Community Services
02.2014 - 05.2016
Master of Science - Rehabilitation Counseling
University of Maryland Eastern Shore
Bachelor of Science - Rehabilitation and Allied Health
University of Maryland
Coursework in Human Anatomy And Physiology -
University of Maryland - Eastern Shore
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