Summary
Overview
Work History
Skills
Qualifications
Work Availability
Software
Work Preference
Timeline
Hi, I’m

April Dink-Solida

Managment
Noblesville,IN
April Dink-Solida

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

11
years of professional experience

Work History

Harrah's Hoosier Park Racing & Casino

Tables Games Dual Rate Assistant Manager
02.2024 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted with daily and weekly payroll
  • Process Jackpot payouts with Tax withholding forms

Harrah's Hoosier Park Racing & Casino

Table Games Dealer Instructor
05.2023 - 03.2024

Job overview

  • Interview and select incoming class candidates
  • Instructed new candidates on procedures and policies
  • Instructed new candidates how to deal and handle tough situations
  • Provided knowledge and understanding to new incoming candidates

Harrah's Hoosier Park Racing & Casino

Table Games Floor Supervisor
01.2022 - 05.2023

Job overview

  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
  • Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
  • Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.

Harrah's Hoosier Park Racing & Casino

Dual Rate Table Games Dealer
10.2021 - 01.2022

Job overview

  • Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team.
  • Contributed to increased revenue for the casino by providing exceptional service, driving positive word-of-mouth referrals among guests.
  • Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
  • Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.

Harrah's Hoosier Park Racing & Casino

Table Games Dealer
09.2019 - 10.2021

Job overview

  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.

Texas Roadhouse

FOH Trainer/Server
03.2018 - 11.2019

Job overview

Carrington Mortgage

Call Center Representative
01.2017 - 03.2018

Job overview

Dairy Queen

General Manager
01.2014 - 01.2016

Job overview

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Scheduling and planning
  • Hiring and training
  • Multitasking
  • Computer skills

Qualifications

Qualifications
  • 10+ years of customer service
  • 10+ years of cash handling
  • 7 years retail experience
  • 10+ years in a leadership role
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
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sunday
morning
afternoon
evening
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Software

Microsoft Office

Google Docs

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Work-life balancePaid sick leavePaid time offHealthcare benefitsWork from home optionFlexible work hours

Timeline

Tables Games Dual Rate Assistant Manager
Harrah's Hoosier Park Racing & Casino
02.2024 - Current
Table Games Dealer Instructor
Harrah's Hoosier Park Racing & Casino
05.2023 - 03.2024
Table Games Floor Supervisor
Harrah's Hoosier Park Racing & Casino
01.2022 - 05.2023
Dual Rate Table Games Dealer
Harrah's Hoosier Park Racing & Casino
10.2021 - 01.2022
Table Games Dealer
Harrah's Hoosier Park Racing & Casino
09.2019 - 10.2021
FOH Trainer/Server
Texas Roadhouse
03.2018 - 11.2019
Call Center Representative
Carrington Mortgage
01.2017 - 03.2018
General Manager
Dairy Queen
01.2014 - 01.2016