Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Douglas

Palm Coast

Summary

Dynamic professional with a proven track record at Foundever, excelling in new hire training and employee development. Skilled in creative problem solving and active listening, I have successfully mentored staff, enhancing productivity and engagement. Committed to continuous improvement, I leverage critical thinking to evaluate training effectiveness and drive organizational success.

Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Flex Trainer

Foundever
01.2025 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Insurance Agent Assistant

FuegoLeads
01.2023 - 10.2024
  • Conducted thorough research on various insurance products, staying up-to-date on industry trends and offerings.
  • Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
  • Organized agent appointments and tracked progress towards sales targets, maintaining a clear view of overall performance.
  • Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.

Customer Service Representative

VXI Global Solutions LLC
08.2020 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Store Manager

Circle K
04.2016 - 10.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Flagler Palm Coast High School
Palm Coast, FL
05-2007

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Remote learning
  • Student engagement
  • Claims processing
  • Document management
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Flex Trainer

Foundever
01.2025 - Current

Insurance Agent Assistant

FuegoLeads
01.2023 - 10.2024

Customer Service Representative

VXI Global Solutions LLC
08.2020 - 07.2022

Assistant Store Manager

Circle K
04.2016 - 10.2019

High School Diploma -

Flagler Palm Coast High School