Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Drew

Lehighton,PA

Summary

Dynamic leader with a proven track record at Sheetz, adept in operations management and customer rapport. Excelled in enhancing sales and employee performance through effective training and mentoring. Leveraged skills in Google Analytics and workplace safety to drive continuous improvement, achieving significant customer satisfaction and team efficiency. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

23
23
years of professional experience

Work History

UBER Driver

UBER
07.2022 - Current
  • Obtained signatures from customers upon delivery of goods.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Online Marketing Assistant

Local Effect Marketing
02.2023 - 04.2023
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Utilized specialized software to capture and process data.
  • Created and managed landing pages for products.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Generated reports to support development and implementation of marketing plans.
  • Researched and evaluated potential new markets and products.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Tracked key metrics and developed spreadsheets and data models.

Retail Sales Merchandiser

Advantage Solutions
09.2020 - 08.2022
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Planned and implemented product launches and promotions for assigned stores.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Stocked shelves to match planogram images and instructions.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Established strong vendor relationships to maintain and support business.

Food Service Worker

Pennridge School District
01.2019 - 09.2020
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Processed customer payments and balanced cash drawers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Overnight Supervisor

Sheetz
02.2024 - Current
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
  • Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
  • Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
  • Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
  • Streamlined task completion with clear communication of expectations and priorities to staff members.
  • Collaborated with management team to develop strategies for continuous improvement in store operations.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
  • Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Customer Service Representative

American Best Choice Termite & Pest Control
02.2005 - 01.2019
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Promptly responded to inquiries and requests from prospective customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.

Customer Service Specialist Head Cashier

Home Depot
02.2002 - 10.2004
  • Maintained accurate records of customer transactions for reporting purposes.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Processed customer orders and accurately handled payment transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Redeemed coupons to discount purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Ramp Certification

PLCB
Pennsylvania
02.2024

High School Diploma -

Calvary Christian School
Hartsville, SC
06.1999

Skills

  • Transportation Regulations
  • Customer Rapport
  • Safety Protocols
  • Route Mapping Software
  • Office Administration
  • Online and Traditional Marketing
  • Records Preparation
  • Data Entry
  • Google Analytics
  • Competitive Research
  • Lead Generation and Prospecting
  • Microsoft Office
  • Workplace Safety
  • Employee Motivation
  • Goal-Oriented
  • Training and mentoring
  • Operations Management
  • Staff Management

Timeline

Overnight Supervisor

Sheetz
02.2024 - Current

Online Marketing Assistant

Local Effect Marketing
02.2023 - 04.2023

UBER Driver

UBER
07.2022 - Current

Retail Sales Merchandiser

Advantage Solutions
09.2020 - 08.2022

Food Service Worker

Pennridge School District
01.2019 - 09.2020

Customer Service Representative

American Best Choice Termite & Pest Control
02.2005 - 01.2019

Customer Service Specialist Head Cashier

Home Depot
02.2002 - 10.2004

Ramp Certification

PLCB

High School Diploma -

Calvary Christian School

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