Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic
April Drisdale

April Drisdale

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Patient Care Technician

HCA Healthcare
Dallas , Texas
2023.04 - 2023.12
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
  • Ensured safe environment for patients by adhering to infection control protocols and maintaining clean workspace.
  • Enhanced patient care by providing thorough and compassionate assistance with activities of daily living.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Supported needs of 32+ residents under long-term care

Data Entry Coordinator (Temp)

3D Lash and Brow
Dallas , Texas
2022.04 - 2023.09
  • Participated in continuous improvement initiatives focused on enhancing overall quality control measures within organization''s data management function.
  • Contributed to resolution of technical issues related to database systems or software tools used during daily operations.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Assisted in implementation of new database system, resulting in streamlined workflows and increased accuracy.
  • Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Managed performance expectations for employees within seven cosmetology department. Out of seven departments there 3 hybrid classes with 215 student's and four onsite classes.

Dialysis Patient Care Tech ICHD Resident

DaVita Kidney Care (Dialysis Center)
Duncanville , TX
2021.08 - 2022.04
  • Patient care: Monitoring patients during dialysis, answering questions, and providing education and resources
  • Machine operation: Preparing and assembling dialysis machine, ensuring it works properly, and responding to alarms
  • Treatment: Measuring and adjusting blood flow and fluid removal rates, and making changes to treatment to ensure safety
  • Environment: Maintaining sterile treatment environment and disinfecting supplies
  • Communication: Sharing concerns with nurses and working with them to meet patient needs
  • Other tasks: Performing basic water room tests, opening and closing unit, and responding to emergencies
  • Developed rapport with residents and families, ensuring open communication and trust
  • Performed 3 and 4 hemodialysis procedures three times per week.

Certified Patient Care Technician

Methodist Healthcare System
Dallas , Texas
2019.04 - 2021.06
  • Assist nursing with daily care on nursing unit
  • Performs room assessment regularly and after any visitations.
  • Instructed and informed patients on health care issues about hygiene and nutrition
  • Reported variation in patient physical or mental health to care manager or nurse.
  • Cared for patients during periods of family disruption and recovery.
  • Managed bedside aid in personal hygiene, toileting and ambulation, daily care, dressing wounds, vital signs, labs draw, input and output documentation.
  • Creates clear, accurate documentation on patient status and activity during shift.
  • Always maintains direct line of sight with patients, including while family and/or visitors are in room. (Sitter)
  • Accompanies patients and ensures patient safety during transportation, testing, and procedures occurring away from patient's normal environment.
  • Establishes safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention.
  • Provided patient with communication support
  • Supported needs of 30+ residents under long-term care.
  • Enhanced patient care by providing thorough and compassionate assistance with activities of daily living
  • Improved patient satisfaction scores through effective communication and active listening to address concerns

Certified Patient Care Technician

Baylor University Medical Center- BUMC Dallas
Dallas , TX
2018.02 - 2019.02
  • Assist nursing with daily care on nursing unit
  • Performs room assessment regularly and after any visitations.
  • Instructed and informed patients on health care issues about hygiene and nutrition
  • Reported variation in patient physical or mental health to care manager or nurse.
  • Cared for patients during periods of family disruption and recovery.
  • Managed bedside aid in personal hygiene, toileting and ambulation, daily care, dressing wounds, vital signs, labs draw, input and output documentation.
  • Creates clear, accurate documentation on patient status and activity during shift.
  • Always maintains direct line of sight with patients, including while family and/or visitors are in room. (Sitter)
  • Accompanies patients and ensures patient safety during transportation, testing, and procedures occurring away from patient's normal environment.
  • Establishes safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention.
  • Provided patient with communication support
  • Supported needs of 30+ residents under long-term care

Seasonal Customer Services Representative

CORNERSTONE STAFFING, U.S. Mint
Dallas , Texas
2016.12 - 2017.05
  • Played key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
  • Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Streamlined internal processes for improved efficiency, reducing overall costs for organization.
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Provided valuable input resulting in new opportunities for growth and development

Customer Service Specialist

Optum United Health Care/CVS Caremark
Irving , Texas
2014.07 - 2015.06
  • Resolved inbound customer service calls by finding topic and aiding caller needs, such as benefits, eligibility and claims, financial spending accounts and correspondence.
  • Answer's pharmacies and physicians with orders, benefit and claim eligibility questions and prescription status inquiries.
  • Escalates drug related calls to appropriate pharmacists as well as overriding pharmacy claims edits and error messages
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Handled escalated calls calmly, finding resolutions that satisfied both company and customer''s needs.
  • Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
  • Managed high call volume while maintaining courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions

Talent Acquisition Specialist

ResCare Workforce Services
Dallas , Texas
2013.11 - 2014.06

Greeted customers upon arrival at workforce center and directs customers to appropriate services.

  • Screened, direct calls, maintain referral log, serves in reception area, provides assistance and exemplary customer service as first contact for customer.
  • Provides variety of services such as orientation and assistance in resource room as needed with special focus on encouraging and empowering customers to utilize self-help resources.
  • Assisted job seekers with workintexas.com website, greeted customers, and running reports in T.W.I.S.T. (The Workforce Information System of Texas).
  • Managed multiple high-profile projects simultaneously, balancing competing priorities while maintaining focus on quality outcomes.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
  • Improved project completion time, utilizing multiple painting materials and processes

Quality Assurance Administrative Assistant (Temp)

ATCO PRODUCTS INC.
Ferris , Texas
2013.02 - 2013.07
  • Collaborated with management on strategic planning initiatives, assisting in setting achievable goals for department''s future growth.
  • Actively participated in meetings with various departments to discuss and resolve quality-related issues.
  • Conducted thorough data analysis to identify areas of improvement and recommend necessary changes.
  • Assisted in conducting internal audits to assess compliance with established policies and procedures.
  • Insured that proper distribution of revised documentation and destruction of obsolete documentation were completed in timely manner.
  • Performed variety of general administrative duties including filing of documents (electronic and hard copy), scanning and filing, and printing documentation
  • Maintained organized filing system, allowing for easy retrieval of pertinent documents as needed.
  • Participated in audits to ensure compliance with industry regulations and maintain company reputation for quality products
  • Managed filing system, entered data and completed other clerical tasks
  • Actively participated in meetings with various departments to discuss and resolve quality-related issues

Inventory Auditor/Inventory Specialist (Seasonal)

RGIS Retail Inventory
Dallas , TX
2012.12 - 2013.04
  • • Achieved average per hour (APH) counting goals while ensuring accuracy and integrity of data collected in all inventories worked
    • Ability to relate information clearly and accurately, verbally and in written form, in positive manner that yields cooperation and ability to maintain high level of confidentiality in all duties
    • Created partnerships and installs trust and confidence in one's abilities, based upon demonstrated expertise
    • Explored and suggested new approaches that impacted quality and quantity of job performance and organizational effectiveness, innovative
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Assisted management in developing strategic plans for inventory control, contributing to improved operational performance.
  • Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.
  • Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.

Education

Bachelor of Science - Business Management And Entrepreneurship

University of Phoenix
Arlington, Texas Highlands
02.2025

Vocational Nursing - Nursing Assistance

El Centro College
Dallas, TX
02.2018

Skills

  • Capable of handling various tasks and functions autonomously without need for supervision.
  • Profound ability to ensure privacy and maintain protection of all patient information according to HIPPA laws and regulations.
  • Knowledgeable infection control, universal precautions and MSDS safety.
  • Thorough understanding of using equipment with proper body mechanics is essential for safety of patients.
  • Basic Life Support
  • Patient Care Technician/Assistant (CPCT/A)
  • Excellent communication skills with ability to relate information clearly and accurately, verbally and in written form, in positive manner
  • Proficient in Microsoft Office Applications including Word, Excel, PowerPoint, and Outlook and other automated systems
  • Analytical, organized, loyal to organization; possesses integrity, professional bearing and confidence required to thrive in deadline-driven environments
  • Data entry proficiency

Certification

  • Patient Care Tech (NHA Certified)
  • First Aid; Wound care and dressing change.
  • BLS Certified

References

References available upon request.

Accomplishments

Accomplishments & Awards:

  • · Early High School Scholarship, 2005
  • · Texas Scholar Award, 2005
  • · Inventory Auditor to Inventory Specialist, 2012
  • Achieved simplified approach for job seekers, through effectively helping with pre-employment drug screens and New Hire Orientations.
  • Achieved assisting job seekers in search for employment through effectively helping with creating account profile for work in texas and their creating a resume.
  • Achieved managed the process for handling cases through effectively helping with TANF, SNAP, CCMS, UI and Work in Texas.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Certified Patient Care Technician

HCA Healthcare
2023.04 - 2023.12

Data Entry Coordinator (Temp)

3D Lash and Brow
2022.04 - 2023.09

Dialysis Patient Care Tech ICHD Resident

DaVita Kidney Care (Dialysis Center)
2021.08 - 2022.04

Certified Patient Care Technician

Methodist Healthcare System
2019.04 - 2021.06

Certified Patient Care Technician

Baylor University Medical Center- BUMC Dallas
2018.02 - 2019.02

Seasonal Customer Services Representative

CORNERSTONE STAFFING, U.S. Mint
2016.12 - 2017.05

Customer Service Specialist

Optum United Health Care/CVS Caremark
2014.07 - 2015.06

Talent Acquisition Specialist

ResCare Workforce Services
2013.11 - 2014.06

Quality Assurance Administrative Assistant (Temp)

ATCO PRODUCTS INC.
2013.02 - 2013.07

Inventory Auditor/Inventory Specialist (Seasonal)

RGIS Retail Inventory
2012.12 - 2013.04

Bachelor of Science - Business Management And Entrepreneurship

University of Phoenix

Vocational Nursing - Nursing Assistance

El Centro College
  • Patient Care Tech (NHA Certified)
  • First Aid; Wound care and dressing change.
  • BLS Certified
April Drisdale