April Drisdale

• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Documented patient information and care activities in electronic health record.
• Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
• Ensured safe environment for patients by adhering to infection control protocols and maintaining clean workspace.
• Enhanced patient care by providing thorough and compassionate assistance with activities of daily living.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Supported needs of 32+ residents under long-term care

• Participated in continuous improvement initiatives focused on enhancing overall quality control measures within organization''s data management function.
• Contributed to resolution of technical issues related to database systems or software tools used during daily operations.
• Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
• Enhanced data accuracy by meticulously reviewing and verifying entered information.
• Assisted in implementation of new database system, resulting in streamlined workflows and increased accuracy.
• Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
• Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
• Managed performance expectations for employees within seven cosmetology department. Out of seven departments there 3 hybrid classes with 215 student's and four onsite classes.

• Patient care: Monitoring patients during dialysis, answering questions, and providing education and resources
• Machine operation: Preparing and assembling dialysis machine, ensuring it works properly, and responding to alarms
• Treatment: Measuring and adjusting blood flow and fluid removal rates, and making changes to treatment to ensure safety
• Environment: Maintaining sterile treatment environment and disinfecting supplies
• Communication: Sharing concerns with nurses and working with them to meet patient needs
• Other tasks: Performing basic water room tests, opening and closing unit, and responding to emergencies
• Developed rapport with residents and families, ensuring open communication and trust
• Performed 3 and 4 hemodialysis procedures three times per week.
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• Assist nursing with daily care on nursing unit
• Performs room assessment regularly and after any visitations.
• Instructed and informed patients on health care issues about hygiene and nutrition
• Reported variation in patient physical or mental health to care manager or nurse.
• Cared for patients during periods of family disruption and recovery.
• Managed bedside aid in personal hygiene, toileting and ambulation, daily care, dressing wounds, vital signs, labs draw, input and output documentation.
• Creates clear, accurate documentation on patient status and activity during shift.
• Always maintains direct line of sight with patients, including while family and/or visitors are in room. (Sitter)
• Accompanies patients and ensures patient safety during transportation, testing, and procedures occurring away from patient's normal environment.
• Establishes safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention.
• Provided patient with communication support
• Supported needs of 30+ residents under long-term care.
• Enhanced patient care by providing thorough and compassionate assistance with activities of daily living
• Improved patient satisfaction scores through effective communication and active listening to address concerns

• Assist nursing with daily care on nursing unit
• Performs room assessment regularly and after any visitations.
• Instructed and informed patients on health care issues about hygiene and nutrition
• Reported variation in patient physical or mental health to care manager or nurse.
• Cared for patients during periods of family disruption and recovery.
• Managed bedside aid in personal hygiene, toileting and ambulation, daily care, dressing wounds, vital signs, labs draw, input and output documentation.
• Creates clear, accurate documentation on patient status and activity during shift.
• Always maintains direct line of sight with patients, including while family and/or visitors are in room. (Sitter)
• Accompanies patients and ensures patient safety during transportation, testing, and procedures occurring away from patient's normal environment.
• Establishes safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention.
• Provided patient with communication support
• Supported needs of 30+ residents under long-term care

• Played key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
• Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
• Enhanced company reputation by providing exceptional customer service and support.
• Streamlined internal processes for improved efficiency, reducing overall costs for organization.
• Increased customer satisfaction by addressing and resolving complaints in timely manner.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Provided valuable input resulting in new opportunities for growth and development

• Resolved inbound customer service calls by finding topic and aiding caller needs, such as benefits, eligibility and claims, financial spending accounts and correspondence.
• Answer's pharmacies and physicians with orders, benefit and claim eligibility questions and prescription status inquiries.
• Escalates drug related calls to appropriate pharmacists as well as overriding pharmacy claims edits and error messages
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Handled escalated calls calmly, finding resolutions that satisfied both company and customer''s needs.
• Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
• Managed high call volume while maintaining courteous and professional demeanor.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions

Greeted customers upon arrival at workforce center and directs customers to appropriate services.

• Screened, direct calls, maintain referral log, serves in reception area, provides assistance and exemplary customer service as first contact for customer.
• Provides variety of services such as orientation and assistance in resource room as needed with special focus on encouraging and empowering customers to utilize self-help resources.
• Assisted job seekers with workintexas.com website, greeted customers, and running reports in T.W.I.S.T. (The Workforce Information System of Texas).
• Managed multiple high-profile projects simultaneously, balancing competing priorities while maintaining focus on quality outcomes.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
• Improved project completion time, utilizing multiple painting materials and processes

• Collaborated with management on strategic planning initiatives, assisting in setting achievable goals for department''s future growth.
• Actively participated in meetings with various departments to discuss and resolve quality-related issues.
• Conducted thorough data analysis to identify areas of improvement and recommend necessary changes.
• Assisted in conducting internal audits to assess compliance with established policies and procedures.
• Insured that proper distribution of revised documentation and destruction of obsolete documentation were completed in timely manner.
• Performed variety of general administrative duties including filing of documents (electronic and hard copy), scanning and filing, and printing documentation
• Maintained organized filing system, allowing for easy retrieval of pertinent documents as needed.
• Participated in audits to ensure compliance with industry regulations and maintain company reputation for quality products
• Managed filing system, entered data and completed other clerical tasks
• Actively participated in meetings with various departments to discuss and resolve quality-related issues

• • Achieved average per hour (APH) counting goals while ensuring accuracy and integrity of data collected in all inventories worked
  • Ability to relate information clearly and accurately, verbally and in written form, in positive manner that yields cooperation and ability to maintain high level of confidentiality in all duties
  • Created partnerships and installs trust and confidence in one's abilities, based upon demonstrated expertise
  • Explored and suggested new approaches that impacted quality and quantity of job performance and organizational effectiveness, innovative
• Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
• Assisted management in developing strategic plans for inventory control, contributing to improved operational performance.
• Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.
• Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.