April DuBose
Marianna,FL
Summary
Dynamic AI Data Annotator with a proven track record at Nuance, excelling in quality assurance and documentation. Skilled in optimizing processes and enhancing accuracy, I leverage critical thinking and effective communication to deliver high-quality results. Passionate about training and empowering teams, I consistently achieve excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
AI Data Annotator
Contracted
Remote
02.2024 - 09.2025
- Annotated large datasets for machine learning model training and improvement.
- Reviewed and verified annotations for accuracy and consistency across projects.
- Utilized annotation tools to label images, text, and audio data efficiently.
- Conducted quality assurance checks to ensure high-quality annotated data delivery.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Trained various models to become more precise and safe.
Quality Documentation Specialist
Nuance/Cognizant
06.2022 - 01.2025
- Accompanied physicians throughout the day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Reviewed records, paperwork, and orders for errors, and resolved issues with minimal direction.
- Reviewed outpatient records, and checked medical charts for accuracy and completion.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots, and rectify problems.
- Created and deployed best practices to improve efficiency and reduce errors.
Supervisor/Internal Trainer
MCI
03.2021 - 05.2022
- Worked independently and on teams in accordance with company values to solve problems and achieve future goals.
- Established open and professional relationships with team members and superiors to achieve quick resolutions to issues, provide progress updates, and maintain a consistent flow of information between units.
- Managed the schedules of 70 agents, accepted time-off requests, and found coverage for short shifts.
- Created successful work schedules for each team member to maintain deadlines, and fully staff shifts.
- Organized and prioritized work to complete assignments effectively and efficiently.
- Performed continuous evaluations for content and effectiveness, adapting training plans for client needs, while keeping timelines, budgets, and desires in mind.
- Tracked attendance, evaluated progress for agents, and assigned trainees.
- Trained agents on customer service skills, client systems, and on maintaining compliance with company and client policies.
- Monitored phone calls, time, and adherence to schedules; coached as needed; and distributed REIMs to discuss opportunities for growth.
- Provided daily support to 70-80 agents via networking platforms, disseminating new information, and enabling agents to be more effective CSRs.
- Reviewed workforce management reports and agent timecards for payroll purposes daily.
- Tracked and prepared quarterly reports to present to leadership.
- Worked with the management team to implement a proper division of responsibilities.
Quality Assurance Specialist
Global Medical Transcription
01.2016 - 12.2018
- Effectively carried out job duties remotely, with minimal oversight needed.
- Assisted in the maintenance of medical charts and/or electronic medical record filing, op reports, test results, and home care forms.
- Recorded information using word processing, dictation, and transcription software and equipment.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to the clinic.
- Identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation.
- Referred to a variety of medical sources to prevent mistakes in medical terms.
- Demonstrated excellent skills in understanding diverse accents and dialects.
- Worked cohesively with physicians, and other clinical staff, to complete transcriptions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained a 98% accuracy rate for spelling and content.
- Transcribed sensitive documents with complete confidentiality from dictations using InScribe.
Education
Bachelor of Science - Cognitive Science
Ashford University
San Diego, CA2013
Skills
- Quality assurance
- Documenting changes
- Managing multiple tasks
- Group and individual instruction
- Written and verbal communication
- Assessing the quality of customer interactions
- Production monitoring and assessment
- Microsoft Office Suite
- Cloud-based software
- Critical thinking
- Analytical skills
- Computer proficiency
References
References available upon request.
Timeline
AI Data Annotator
Contracted
02.2024 - 09.2025
Quality Documentation Specialist
Nuance/Cognizant
06.2022 - 01.2025
Supervisor/Internal Trainer
MCI
03.2021 - 05.2022
Quality Assurance Specialist
Global Medical Transcription
01.2016 - 12.2018
Bachelor of Science - Cognitive Science
Ashford University
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