April Duckworth
Berea,KY
Summary
Experienced Enrollment Team Lead with strong background in higher education, admissions, curriculum development, student support, and teaching on the college level. Detail-oriented, motivated, with excellent communication skills, and a track record of streamlining enrollment operations, proficient in data analysis and process improvement, as well as cultivating relationships with clients and team members.
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ENROLLMENT TEAM LEAD
Cornell University
10.2022 - Current
- Managed a team of enrollment specialists to meet and exceed123% sales goals
- Implemented new enrollment and sales processes to streamline operations and improve efficiency
- Developed and delivered training programs for enrollment team members
- Collaborated with admissions and academic departments to ensure smooth transition of students for intake
- Reviewed enrollment issues and provided excellent customer service to students and families
- Analyzed enrollment data to identify trends and make strategic decisions
- Managed a sales team for higher education
- Provided support to students for outreach and continued sales success and enrollment
- Proficient in Salesforce
- Researched Diversity and Equity Inclusion programs as it relates to our offerings and consulting growth
- Outline strategies to support the team, organizational growth, and reach sales goals
INSTRUCTOR
Eastern Kentucky University
03.2012 - Current
- Assessed participant progress and provided constructive feedback for improvement
- Facilitated group discussions and practical exercises to enhance learning outcomes
- Developed and delivered engaging training materials for diverse audiences
- Designed and implemented interactive learning activities to promote active participation
- Collaborated with subject matter experts to ensure curriculum alignment with industry standards
- Utilized various teaching methodologies to cater to different learning styles
- Evaluated effectiveness through assessment and surveys to drive continuous improvement
- Quality Matters Certification
- Peer-Review Journal Publication on Mentoring in Education
- Taught Human Development at the college level
STUDENT SUPPORT DESK
Cornell University
06.2019 - 03.2022
- Managed daily inquiries from students and facilitated academic support services for various subjects
- Provided technical assistance to students
- Assisted students in navigating online learning platforms and troubleshooting technical difficulties
- Utilized help desk software to log, track, and resolve student inquiries and technical issues
- Collaborated with customer support in a fast-paced environment, across various programs and platforms
- Collaboration with technical teams to resolve post-enrollment issues
ENROLLMENT SPECIALIST
T. Colin Campbell Center for Nutrition Studies
01.2019 - 01.2022
- Designed and presented weekly sales presentations
- Researched initiatives to support corporate partnerships
- Consistently met monthly sales goals
- Research as it relates to non-profit work and outreach
- Strategic planning for projects to ensure growth of the organization
- Responsible for all sales, both inbound and outbound
- Instructor for Plant Based Nutrition in Food and Sustainability
PROJECT MANAGER
WoodSongs
01.2015 - 01.2020
- Created content for national art and music integration program
- Created and delivered presentations for outreach and development
- Responsible for establishing project vision
- Responsible for outreach initiatives and marketing materials
- WoodSongs is broadcast internationally in80+ countries
FUNDRAISING COORDINATOR
Asheville Community Yoga
01.2018 - 01.2019
- Managed annual fundraising events, including coordinating logistics and securing sponsorships
- Developed and implemented strategic fundraising campaigns to increase donor engagement and support
- Maintained donor database and executed targeted communication strategies to cultivate relationships
- Collaborated with board members and volunteers to organize fundraising initiatives and reach donation goals
Education
Master's Degree MAT Master of Arts-Teaching -
University of the Cumberlands
01.2012
Bachelor of Science - Psychology Minor in Social Welfare
Eastern Kentucky University
01-2005
Skills
- Project leadership
- Higher Education/Instructor
- Teaching
- Client advocacy
- Curriculum design
- Leadership
- Program development
- Student Support
Publications
- “Mentorship: Practices and Support for Our Students” - Co-Author
- Journal on Excellence in College Teaching Volume22, Number4 -2022
Awards
Eastern Kentucky University Critical Thinking Instructor of the Year Outstanding Instructor Eastern Kentucky University
Certification
- Cornell University, December 2024 Generative AI for Productivity Professional Certificate
- Cornell University, July 2024 Project Leadership Professional Certificate
- Cornell University, September 2023 Servant Leadership Professional Certificate
- Harvard Business School, November 2022 Power and Influence for Positive Impact Professional Certificate
- Cornell University, April 2022 Wellness Counseling Professional Certificate
- Cornell University, 2019 Women in Leadership Professional Certificate
- T. Colin Campbell Center for Nutrition Studies Plant Based Nutrition Professional Certificate
Timeline
ENROLLMENT TEAM LEAD
Cornell University
10.2022 - Current
STUDENT SUPPORT DESK
Cornell University
06.2019 - 03.2022
ENROLLMENT SPECIALIST
T. Colin Campbell Center for Nutrition Studies
01.2019 - 01.2022
FUNDRAISING COORDINATOR
Asheville Community Yoga
01.2018 - 01.2019
PROJECT MANAGER
WoodSongs
01.2015 - 01.2020
INSTRUCTOR
Eastern Kentucky University
03.2012 - Current
- Cornell University, December 2024 Generative AI for Productivity Professional Certificate
- Cornell University, July 2024 Project Leadership Professional Certificate
- Cornell University, September 2023 Servant Leadership Professional Certificate
- Harvard Business School, November 2022 Power and Influence for Positive Impact Professional Certificate
- Cornell University, April 2022 Wellness Counseling Professional Certificate
- Cornell University, 2019 Women in Leadership Professional Certificate
- T. Colin Campbell Center for Nutrition Studies Plant Based Nutrition Professional Certificate
Master's Degree MAT Master of Arts-Teaching -
University of the Cumberlands
Bachelor of Science - Psychology Minor in Social Welfare
Eastern Kentucky University
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