April Duggan

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Assisted with onboarding new clients and securing paperwork completion.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collect meal/Invoice payments, processed transactions and updated relevant records.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Created and updated records and files to maintain document compliance.
• Trained new team members on company procedures, customer service and issue resolution.
• Screened visitors and issued badges to maintain safety and security.

Admit new residents

• Collect and verify medical insurance/financial records for approval
• Distribute payroll checks.
• Manage/order office supplies.
• Dispense Resident Trust funds (Cashier).
• Correct time punch errors/enter missing punches.
• Schedule transportation for AL resident's.
• Create/Print/post signs for All Staff/Resident Meetings.
• Create/Print/Distribute schedules for all departments.
• Assist new hires with setting up passwords/ training courses/ access and Workday time management system.
• Verifying Applicant's references.
• Preparing/distributing Rent statements
• Prepare and Electronically deposit checks and daily cash deposits.
• Distribute paychecks
• Provide support to H.R. Director and all other Directors.
• Front desk support, answer phones, greet visitors & customer service.
• Update resident face sheets in Point Click Care.
• CPR Certified (current)

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Details of position: -Pre-Registration and obtaining Insurance pre-authorization
• Greet/Register patients upon arrival which includes updating/confirming demographic information at time of check in, copying insurance/ID cards
• Maintain/distribute/request and archive medical records (HIPAA) -Scheduler
• General office equipment knowledge including answering multi-line phone/paging system, Xerox Scanner/fax -Medi-tech, Provation, Advantx, Zirmed, One Medical Passport, Surgical Notes, MOSAIQ, Microsoft Office/Outlook, Excel knowledge
• Prepare/Mail out patient correspondence, appointment reminders
• Any other duties assigned by the department manager or physicians

• Assistant to Administrator and Business Office Manager
• Medical Records Coordinator duties (file, archive,copy & update)
• Pre-Register/Check in patients
• Verify Insurance/calculate co-payments
• Facility Privacy Officer duties
• General office equipment including, multi line phone system with intercom paging and Ricoh Scanner
• Medi-tech, Provation, Advantx, Zirmed, One Medical Passport, Surgical Notes, Microsoft Office, Excel spreadsheet knowledge and daily utilization
• Maintain/Order office supplies
• Collect fees, maintain collection log, close out credit card machine