April Dutton
BLUEFIELD,WV
Summary
Driven professional with a proven track record at Henry Schein, enhancing sales revenue through effective lead conversion and customer engagement. Excelled in supervising operations at Curtis Mathes, boosting performance and service quality. Skilled in sales strategies and building rapport, demonstrating adaptability and dependability across roles. Achieved significant customer satisfaction improvements, showcasing exceptional objection handling and communication abilities. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
35
35
years of professional experience
Work History
Telesales Consultant
Henry Schein
05.1996 - Current
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Streamlined call handling processes for increased efficiency, resulting in reduced wait times and higher customer satisfaction ratings.
- Collaborated closely with other departments for seamless order processing, ensuring timely delivery of products or services to clients.
- Developed rapport with customers through active listening, understanding their needs, and offering relevant solutions.
Assistant Manager
Curtis Mathes
05.1994 - 05.1996
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Roses Inc
07.1989 - 05.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Education
Wytheville Community College
Wytheville, VA05.1993
Skills
- Goal-Oriented
- Follow-up skills
- Objection handling
- Sales Strategies
- Building rapport
- Cold-calling
- Performance Tracking
- Customer Service
- Attention to Detail
- Adaptability and Dependability
Timeline
Telesales Consultant
Henry Schein
05.1996 - Current
Assistant Manager
Curtis Mathes
05.1994 - 05.1996
Customer Service Representative
Roses Inc
07.1989 - 05.1994
Associate of Applied Science - Education
Wytheville Community College