April Eason
Brentwood,TN
Summary
Dedicated team player seeking opportunity with a viable company that will allow the use of education and experience Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
part-time
Southwest Airlines
09.2023 - Current
- Direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly
- Paying attention to fine detail and communicating with operations agents to ensure a safe flight.
Advance Medical Support Assistant
Veteran Administration
08.2020 - Current
- Support the delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians departments that support patient care, and all other customers of a Patient Care Unit.
- Recording, reading physicians’ orders, directing and supervising staff.
- Receiving mail, and other communications.
- Using MS Office to execute office automation functions.
- Ordering supplies for the unit
- Serving as liaison to coordinate arrangements for appointments, meetings, and conferences.
- Mailed patient appointment letters.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Interviewed patients to verify and update clinical and demographic records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Scheduled appointments for patients at Veteran Administration.
- Verified and updated clinical records.
Certified Nursing Assistant
Veteran Administration
04.2016 - 08.2020
- Proficiency
- Customer Focus Skills CERNER TMP GUI-LAUNCHER
- Analytical Skills RMS-INDY VISTA
- Critical Thinking LEAF REQUEST
- Communication skills - Scheduling, canceling, and re-scheduling patient appoints and/or consults - Entering no-show information - Monitoring the electronic waiting list - Preparing for clinic visits-Monitoring outpatient appoints for areas of responsibility - Ensuring encounter forms are completed to obtain appropriate workload credit. - Verifying and updating demographics and insurance information. 1) Interpreting laws, regulations, or procedures to assist with a person's eligibility determination for various programs, and 2) Asking questions to customers to gather personal information. 3) Volunteer with veterans to conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs and point them in the right direction for assistance with DAV. - Perform routine venipuncture specimen collections for inpatients or outpatients. - Perform phlebotomy using the approved methodology for sample collection to include the importance of proper patient identification. - Follow the laboratory procedure for collecting the specimen in the appropriate container and utilize the correct order of draw, maintain the specimen under appropriate conditions, and follow guidelines for collecting timed specimens at the appropriate time to ensure specimen viability. - Ability to implement a full range of nursing care to residents with physical and/or behavioral problems in a long-term care setting under the direction of an RN and/or LPN. - The incumbent observes and reports physical, emotional, behavioral, and psychosocial aspects of the resident's condition. - Provides complete personal hygiene care needs, turns and positions residents to maintain proper body alignment, lifts, ambulates, and transfers residents. - Promotes the physical independence of the resident by encouraging and teaching individual residents and groups of residents in self-care activities, such as progressive steps in personal hygiene, bathing, and oral care, also assists in teaching and encouraging other care activities such as eating, dressing, undressing, and other training as needed. - Participates in the admission of residents by providing a secure, reassuring milieu, orienting residents to the unit, checking them for contraband when indicated and assisting the registered nurse in implementing the nursing admission procedure. - Assists with treatments, prepares equipment, performs selected procedures after appropriate instruction, observes infection control practices, and implements bowel and bladder programs. - The candidate leads by example in defining a customer service culture to ensure that all customers are treated with respect, dignity and civility. - Demonstrates appropriate communication and interpersonal skills with Veteran residents, families, interdisciplinary team and other personnel. - Serve as members of the treatment team in motivating residents and directing their behavior toward achieving treatment plan goals.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
part-time (DGS)
Alaska Airlines
12.2019 - 03.2020
- Assist passengers with a smile and friendly face through arrival and check-in processes: including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations, and resolving related complaints and problems.
Nashville, TN
EnVoy Cabin Appearance
06.2016 - 02.2019
- Perform the cleaning and servicing of aircraft interiors
- Cabin cleaning is done using specified cleaning chemicals materials and equipment
- As cabin appearance agents we clean seatback pockets, seat cushions, tray tables, overhead bins, galley, and lavatories
- Remove and dispose of trash from work areas
- Keep ramp area and supply areas clean and free of debris.
Franklin, TN
Private Duty Home Health Care
05.2009 - 04.2016
- Provide hands-on personal care for patients.
Nashville, TN
Vanderbilt Medical Center
12.2014 - 03.2016
- Provide basic patient care under the supervision of a Registered nurse
- Provide basic hygiene according to Vanderbilt standards
- Take patient's vitals per floor requirements
- Draw blood, remove IVs, do in and out catheters, and change or empty ileostomy or colostomy bags.
Education
Michigan State University
Associate of Arts - Liberal Arts And General Studies
Nashville State Community College
Nashville, TN05.2024
NHC Franklin CNA
01.2014
Skills
- Emergency Care
- Regulatory Compliance
- Customer Service
- First Aid
- Emergency Response
- Hospitality Service Expertise
References
available upon request
Timeline
part-time
Southwest Airlines
09.2023 - Current
Advance Medical Support Assistant
Veteran Administration
08.2020 - Current
part-time (DGS)
Alaska Airlines
12.2019 - 03.2020
Nashville, TN
EnVoy Cabin Appearance
06.2016 - 02.2019
Certified Nursing Assistant
Veteran Administration
04.2016 - 08.2020
Nashville, TN
Vanderbilt Medical Center
12.2014 - 03.2016
Franklin, TN
Private Duty Home Health Care
05.2009 - 04.2016
Michigan State University
Associate of Arts - Liberal Arts And General Studies
Nashville State Community College
NHC Franklin CNA