April Eason
Clayton,NC
Summary
Motivated professional seeking to re-enter the workforce full time, bringing strong organizational skills, reliability, and a proven ability to adapt quickly to new environments. Dedicated to contributing positively to team success and delivering high-quality results. Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining a calm and welcoming environment in busy medical office settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bath and Body Works
09.2025 - Current
- Assisted customers in selecting products, enhancing shopping experience and satisfaction.
- Maintained store presentation standards through effective merchandising and product displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated customers on product features, benefits, and promotions to drive sales.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Handled inventory management tasks, including restocking and organizing merchandise displays.
- Resolved customer inquiries and complaints promptly to ensure positive outcomes.
- Participated in training sessions to enhance product knowledge and sales techniques.
Referral Coordinator
White Oak Pediatrics
01.2025 - 02.2025
- Coordinated patient referrals to specialists, ensuring timely and accurate communication.
- Managed appointment scheduling, optimizing resource utilization for seamless patient care.
- Assisted patients in navigating insurance processes, enhancing overall satisfaction and support.
- Maintained organized referral records, improving accessibility for clinical staff.
- Collaborated with healthcare providers to streamline referral procedures and protocols.
- Communicated effectively with patients regarding referral status and next steps, fostering trust.
- Adapted quickly to changes in referral policies and procedures, ensuring compliance and efficiency.
- Provided administrative support for office operations, contributing to a positive team environment.
Substitute Teacher
Wake County Public Schools
08.2010 - 05.2021
- Developed and implemented lesson plans aligned with curriculum standards.
- Managed classroom behavior, fostering a positive learning environment.
- Adapted instructional strategies to meet diverse student needs.
- Collaborated with educators to enhance student engagement and learning outcomes.
- Managed classroom behavior to ensure a positive learning environment.
- Collaborated with teachers to align instructional strategies and assessments.
- Fostered a positive classroom environment that promoted respect, collaboration, and open communication among students.
- Assisted in the implementation of school policies and procedures for classroom management.
- Fostered relationships with students, promoting engagement and participation.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Sales Associate
Clayton General Store
03.2017 - 02.2021
- Enhanced customer service experience by providing personalized product recommendations and support.
- Managed inventory levels efficiently, ensuring availability of popular merchandise through timely restocking.
- Trained new associates on sales techniques and store policies to improve team performance.
- Executed promotional displays that increased customer engagement and boosted sales during peak seasons.
- Helping with small family business operations.
- Bookkeeping and Overall general daily operations.
- Developed strong product knowledge to address customer inquiries effectively and foster loyalty.
- Maintained accurate cash handling procedures, ensuring consistency in transactions and minimizing discrepancies.
- Collaborated with management to identify trends and adapt sales strategies accordingly for improved results.
Medical Receptionist
Jeffers Mann and Artman Pediatric
06.2007 - 05.2010
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed insurance verification and billing inquiries to ensure accurate patient records.
- Assisted in maintaining electronic health record systems to enhance data accessibility and security.
- Provided exceptional customer service by addressing patient concerns and inquiries promptly.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted with insurance verification and billing inquiries to ensure compliance and efficiency.
- Implemented process improvements that reduced patient wait times and enhanced satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Clayton High School
Clayton, NCCertification - NC Peer Support Specialist
UNC School of Social Work
Chapel Hill, NC09-2025
EKG Certification - EKG Certification
Department of Health And Human Services
Smithfield, NC05-2009
Credentials/Certification - NC Childcare Credentials I And II
Wake County DHHS
Raleigh, NC08-2006
Certification - Substitute Effective Teacher Training (SETT)
Wake County Public School Systems
Cary, NC03-2006
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Time management
- Customer engagement
- Retail sales
Certification
- NC Peer Support Specialist - September 2, 2025
- NC Childcare Credentials I and II Training - May, 2006
- EKG Certification - May, 2009
- Substitute Effective Teacher Certification - March, 2006
Timeline
Retail Sales Associate
Bath and Body Works
09.2025 - Current
Referral Coordinator
White Oak Pediatrics
01.2025 - 02.2025
Sales Associate
Clayton General Store
03.2017 - 02.2021
Substitute Teacher
Wake County Public Schools
08.2010 - 05.2021
Medical Receptionist
Jeffers Mann and Artman Pediatric
06.2007 - 05.2010
High School Diploma -
Clayton High School
Certification - NC Peer Support Specialist
UNC School of Social Work
EKG Certification - EKG Certification
Department of Health And Human Services
Credentials/Certification - NC Childcare Credentials I And II
Wake County DHHS
Certification - Substitute Effective Teacher Training (SETT)
Wake County Public School Systems