Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

April Eastman

Salisbury,NC

Summary

Dynamic leader with proven expertise in inventory and vendor management from tenure at Big Lots. Excelled in leadership development and operational efficiency, enhancing team productivity and reducing inventory loss. Skilled in performance reviews and culture development, achieving significant improvements in employee performance and customer satisfaction. Demonstrates exceptional multitasking and organizational abilities, driving operational excellence and financial growth.

Overview

24
24
years of professional experience

Work History

Store Manager/District Training Manager

Big Lots
Lexington, NC
08.2004 - Current
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened workflow productivity by hiring, managing, and developing top talent.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance to ensure compliance with established policies and procedures.
  • Developed and implemented training programs for district-wide personnel.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Delivered excellent customer service, and adhered to standard practices to maximize sales.

Assistant Manager

International House Of Pancakes
Kannapolis, NC
01.2001 - 08.2004
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Implemented quality control measures to uphold company standards.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Performed opening and closing procedures, including cash control and deposits.

Education

Some College (No Degree) - Business Administration

Rowan Cabarrus Community College
Salisbury, NC

Skills

  • Performance reviews
  • Culture development
  • Inventory management
  • Vendor management
  • Operational efficiency
  • Leadership development
  • Payroll management
  • Expense tracking
  • Multitasking and organization

References

References available upon request.

Timeline

Store Manager/District Training Manager

Big Lots
08.2004 - Current

Assistant Manager

International House Of Pancakes
01.2001 - 08.2004

Some College (No Degree) - Business Administration

Rowan Cabarrus Community College
April Eastman