Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Eastridge

WINSTON SALEM,NC

Summary

Dynamic Office Manager and Insurance Specialist with a proven track record at Kevin W Hoover DDS, PA. Expert in customer service and billing, enhancing patient satisfaction and streamlining operations. Recognized for meticulous attention to detail and effective problem-solving dealing with insurance and patient care.

Overview

23
23
years of professional experience

Work History

Office Manager/Insurance Specialist/Dental Assistant

Kevin W Hoover DDS, PA
08.2009 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Posted payments, adjustments, denials, and refunds in regards to insurance claims and personal payments.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.

Dental Assistant/Insurance Coordinator

Tina S Merhoff DDS, PA
07.2002 - 08.2007
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Assisted in conscious oral sedation in office
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.


Education

Associate of Applied Science -

Bowman Gray School Of Medicine
Winston Salem

Certificate - Insurance And Risk Management

Wilkes Community College

Skills

  • Customer service
  • Organizational skills
  • Data entry
  • Billing
  • Administrative support
  • Phone and email etiquette
  • Verbal and written communication
  • Customer service management
  • Excellent communication
  • Reliability
  • Problem-solving abilities
  • Attention to detail

Timeline

Office Manager/Insurance Specialist/Dental Assistant

Kevin W Hoover DDS, PA
08.2009 - Current

Dental Assistant/Insurance Coordinator

Tina S Merhoff DDS, PA
07.2002 - 08.2007

Associate of Applied Science -

Bowman Gray School Of Medicine

Certificate - Insurance And Risk Management

Wilkes Community College

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