April Edwards
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Program Support Assistant Security
Security Hunter
04.2020 - Current
- Provided general program information and assistance.
- Assisted in gathering of program data to compose thorough monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Developed and implemented strategies to streamline office operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
Assistant Service Coordinator
Anderson Fire Protection
08.2019 - 03.2020
- Answered phones and assisted walk-in customers.
- Assisted with marketing campaigns designed to drive business into assigned areas.
- Managed time independently and completed tasks and documentation within identified timeframes.
- Functioned as point of contact for customers seeking service and qualifying repair needs.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Established and maintained service schedules for several projects to help plan organize workload.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dental Receptionist
Smile Direct Club
03.2017 - 01.2019
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
Education
Bachelor of Science - Business Management
Baltimore City Community College
Baltimore, MD05.2021
Associate of Science - Business Administration
Coppin State University
Baltimore, MD08.2019
Skills
- Business Correspondence
- Meeting Arrangements
- Office Supplies and Inventory
- Office Administration
- Meeting Logs Management
- Customer Satisfaction
- Organizational Systems
- PowerPoint Presentations
- Data Communications
Timeline
Program Support Assistant Security
Security Hunter
04.2020 - Current
Assistant Service Coordinator
Anderson Fire Protection
08.2019 - 03.2020
Dental Receptionist
Smile Direct Club
03.2017 - 01.2019
Bachelor of Science - Business Management
Baltimore City Community College
Associate of Science - Business Administration
Coppin State University
Similar Profiles
Michael Hon Yin JimMichael Hon Yin Jim
Security Guard at Hunter Security CompanySecurity Guard at Hunter Security Company
Arielle HarveyArielle Harvey
Clerk at Hunter SecurityClerk at Hunter Security
Talha JamilTalha Jamil
Emergency Medical Technician (EMT) at Hunter EMS / Hunter AmbulanceEmergency Medical Technician (EMT) at Hunter EMS / Hunter Ambulance
Donna Y. SimmsDonna Y. Simms
Support Staff and Security Program Manager (A) at U.S. Department of JusticeSupport Staff and Security Program Manager (A) at U.S. Department of Justice
Tracy YoungTracy Young
A/g Assistant Director & APS.6. – Senior Program Officer, Inclusion Support Program - Commonwealth Education Department at Commonwealth Education DepartmentA/g Assistant Director & APS.6. – Senior Program Officer, Inclusion Support Program - Commonwealth Education Department at Commonwealth Education Department