April Doherty

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Directed calls to appropriate individuals and departments.
• Helped drive sales goals and achieve monthly quotas.
• Accurately read, understood, and carried out written instructions.
• Communicated operational issues and changes to supervisor on regular basis.
• Coordinated and monitored vendor maintenance for large repairs.
• Requisitioned new supplies and equipment.
• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
• Supported Chief Operating Officer with daily operational functions.
• Entered details such as payments, account information and call logs into the computer system.
• Produced ad hoc reports and documents for senior team members.
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Led businesses efficiently through attention to detail while performing under pressure and meeting time constraints.
• Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

• Entered numerical data into databases in a timely and accurate manner.
• Scanned documentation and entered into the database.
• Obtained scanned records and uploaded them into the database.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Added new material to file records and created new records.
• Reviewed and updated client correspondence files and scheduling database.
• Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
• Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
• Assisted with receptionist duties, file organization and research and development.
• Entered details such as payments, account information and call logs into the computer system.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Verified data integrity and accuracy.

Additional reference Jeremy Petit TM Fort Wayne Estes

• Politely assisted customers in person and via telephone.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Directed calls to appropriate individuals and departments.
• Helped drive sales goals and achieve monthly quotas.
• Additional reference contact .. Dan Steinke /operations
• Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
• Verified all load information.
• Prepared daily trip reports.
• Recorded arrival and departure times for loads.