Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

April Eisenman

Panama City

Summary

Dynamic Office Manager at Mike's Auto Collision with proven expertise in streamlining office procedures and enhancing customer satisfaction. Skilled in accounts receivable and effective communication, I successfully processed payments and managed vendor relationships, ensuring operational efficiency. Adept at multitasking and problem-solving, I consistently met deadlines and improved workflow.

Overview

21
21
years of professional experience

Work History

Office Manager

Mike's Auto Collision
12.2018 - Current
  • Streamlined all office procedures
  • Write estimates and supplements using CCC software and ROME
  • Take calls and emails daily with multiple insurance companies
  • Check in customers and take pictures of vehicles for estimates and supplements
  • Write checks for all vendors and parts
  • Receive payments of cash, credit card, EFT, checks and post all payments to accounts
  • Make deposits
  • Receive time cards and turn in promptly
  • Run all errands for office and keep office supplied for operations
  • Supervise answering phones and directing calls where they need to go
  • Close out month end every month for sales taxes and run reports
  • Making sure the customer is being taken care of

Residential Services Specialist

Mr. Trash
Springfield
05.2018 - 11.2018
  • Answering Phones
  • Setting up new customer accounts
  • Canceling customer accounts
  • Processing payments (credit cards, checks, ACH)
  • Completing work orders
  • General office help

Accounts Receivables / Administrative Assistant

Mark Dunning Industries
10.2010 - 05.2018
  • Filing and answering phones
  • Dispatching Calls
  • Set up new customer accounts
  • Keying in tickets daily to company software
  • Researching landfill tickets and any discrepancies to reconcile dump site reports with Landfill statements
  • Responsible for the accurate invoicing of over 1100 accounts monthly
  • Processing all incoming payments (cash, checks, credit cards, ACH, ETF) and accurately posting to accounts
  • Review accounts and make collections calls as needed
  • Perform month end closing and run reports to reconcile accounts
  • Assigned and delegated tasks to new office hires

Sales Event Coordinator

Hilton Garden INN Dothan
Dothan
07.2007 - 06.2010
  • Helping with front desk when needed
  • Meeting with customers/guests to discuss events wanted to have at hotel
  • Going over pricing, availability to determine if hotel could accommodate the event
  • Typing up contracts for events for the guests to sign
  • Working with the kitchen and other employees to make sure that we had the manpower available and scheduled to work events
  • On many occasions, helped set up and serve at events
  • Made cold sales calls and phone sales calls

Front Desk Clerk

Hampton INN & Suites
Dothan
04.2004 - 06.2006
  • Checking in customers
  • Making reservations
  • Working with housekeeping to make sure the system was kept up to date on which rooms were clean and dirty
  • Handling cash, credits cards and deposits

Education

Associates - Science

Wallace Community College
Dothan, AL

Skills

  • Multitasking and planning
  • Data analysis
  • Time management
  • Self-motivation
  • Leadership and adaptability
  • Decision making
  • Office procedures
  • Accounts receivable
  • Payment processing
  • Vendor management
  • Customer relationship management
  • CCC software
  • Data entry
  • Report generation
  • Team coordination
  • Effective communication
  • Task delegation
  • Problem solving
  • Scheduling and coordinating
  • Policy administration
  • Office administration

References

References available upon request.

Timeline

Office Manager

Mike's Auto Collision
12.2018 - Current

Residential Services Specialist

Mr. Trash
05.2018 - 11.2018

Accounts Receivables / Administrative Assistant

Mark Dunning Industries
10.2010 - 05.2018

Sales Event Coordinator

Hilton Garden INN Dothan
07.2007 - 06.2010

Front Desk Clerk

Hampton INN & Suites
04.2004 - 06.2006

Associates - Science

Wallace Community College

Similar Profiles

CREATE PROFILE
April Eisenman