April Ervin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Service Expo
Chuy's
09.2021 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Inside Software Sales Associate
Krystallize Technologies
02.2018 - 01.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
Lead Server Trainer
Dekkers Mesquite Grill
10.2011 - 03.2017
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Customer Service Representative
Fire Safe Protection Services
01.2013 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Cognitive Psychology And Psycholinguistics
University of Houston
Houston, TXSkills
- Teamwork and Collaboration
- Strong Work Ethic
- Customer Service Expertise
- Service Upselling
- Employee Training
- Conflict Management
- Sales Abilities
- Data Entry
- Microsoft Excel
- Decision-Making
Timeline
Service Expo
Chuy's
09.2021 - Current
Inside Software Sales Associate
Krystallize Technologies
02.2018 - 01.2019
Customer Service Representative
Fire Safe Protection Services
01.2013 - 08.2014
Lead Server Trainer
Dekkers Mesquite Grill
10.2011 - 03.2017
No Degree - Cognitive Psychology And Psycholinguistics
University of Houston