April Escobedo
Crowley,TX
Summary
Business-conscious General Manager bringing over 8+ years of experience in Food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Arby's
Burleson, TX
07.2022 - Current
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Complied with all local health codes and regulations concerning food preparation and handling.
General Manager
Chicken Salad Chick
Irving, TX
04.2016 - 07.2022
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained, managed and motivated employees to promote professional skill development.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Implemented effective customer service surveys to encourage feedback.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained over 15 employees on business principles, best practices, protocol and system usage.
- Coached and developed 6 internal candidates for promotion to general management.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Representative
Altima Insurance Services
Fort Worth, TX
06.2014 - 04.2016
- Developed customized sales techniques to successfully sell and upsell to Full Coverage and Renters or Home services to new and existing clients.
- Created and implemented store displays, promoting sales and growth.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
High School Diploma -
South Hills High School
Fort Worth, TX4 2005
Skills
- Supervision and training
- Performance improvements
- Policy/program development
- Sales team development
- Budgeting and cost control strategies
- Customer relationship management
- Communication skills
- Employee scheduling
- Employee development
- Staff training
- Safety assurance
- Leadership and team building
- Vendor relationships
- Team building and motivation
- Customer experiences
- Purchasing and planning
- Safety protocol
Timeline
Assistant Manager
Arby's
07.2022 - Current
General Manager
Chicken Salad Chick
04.2016 - 07.2022
Sales Representative
Altima Insurance Services
06.2014 - 04.2016
High School Diploma -
South Hills High School