Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

April Esquibel

Chama

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

12
12
years of professional experience

Work History

Sales Associate

Lowe's Pay 'n Save
10.2021 - Current
  • Assisted customers in product selection and provided knowledgeable recommendations on home improvement solutions.
  • Maintained inventory accuracy by organizing stock and performing regular audits to ensure availability of products.
  • Collaborated with team members to enhance customer service experiences and resolve issues efficiently.
  • Trained new sales associates on operational procedures and customer engagement strategies to improve team performance.
  • Managed checkout processes, ensuring swift transactions and accurate handling of cash and electronic payments.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Retail Sales Associate

Cumbres and Toltec Scenic Railroad
05.2019 - 10.2019
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
  • Promoted special events and train excursions, enhancing customer engagement and sales opportunities.
  • Trained new team members on operational procedures, fostering a collaborative work environment.
  • Maintained cleanliness and organization of the retail space, creating a welcoming atmosphere for visitors.

Sales Associate

Lowe's Pay 'n Save
06.2013 - 05.2019
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Managed inventory restocking, ensuring shelves were organized and well-displayed.
  • Trained new cashiers on operational procedures and customer service standards.
  • Implemented strategies to reduce checkout wait times, enhancing customer satisfaction.
  • Collaborated with team members to maintain a clean and safe store environment.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained accurate cash drawer balance and resolved discrepancies promptly.

Education

Healthcare Administration

Pima Medical Institute
Albuquerque, NM
10-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Timeline

Sales Associate

Lowe's Pay 'n Save
10.2021 - Current

Retail Sales Associate

Cumbres and Toltec Scenic Railroad
05.2019 - 10.2019

Sales Associate

Lowe's Pay 'n Save
06.2013 - 05.2019

Healthcare Administration

Pima Medical Institute

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