April Esquivel
Deltona,United States
Summary
Dynamic customer service professional with a proven track record at Quickbooks Online, adept at resolving inquiries and enhancing client satisfaction. Recognized for strong problem-solving skills and the ability to thrive in high-paced environments, fostering loyalty through empathetic communication and effective conflict resolution. Committed to delivering exceptional service and building lasting relationships.
Overview
7
7
years of professional experience
Work History
Customer Service
MB
Deltona, FL
03.2021 - Current
- Provided excellent customer service, addressing concerns promptly and courteously.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Delivered superior customer service and handles client requests.
- Established and maintained client rapport by utilizing quality customer service.
Customer Service Representative
Quickbooks Online
Deltona, FL
10.2018 - 03.2021
- Resolved customer inquiries efficiently through multiple communication channels.
- Developed and maintained strong relationships with clients, enhancing satisfaction levels.
- Collaborated with team members to streamline processes and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Debris Removal
FIMA
Tavares, FL
05.2019 - 09.2019
- Reduced safety hazards through effective debris removal and sidewalk repair.
- Maintained pristine property appearance, performing thorough debris removal and cleanup after each service.
- Supervised debris removal processes based on seasonal conditions.
- Expedited debris removal and clean-up operations, allowing for faster community restoration following catastrophes.
- Contributed to timely project completion by assisting with tear-offs, debris removal, and material preparation.
- Reduced roadway hazards by performing thorough debris removal and maintaining clear drainage systems.
Education
GED -
DBCC
Deltona, FL06.2005
Skills
Strong customer service
Customer service representation
Very energetic and motivated
Team player
Works well in high paced environments
Timeline
Customer Service
MB
03.2021 - Current
Debris Removal
FIMA
05.2019 - 09.2019
Customer Service Representative
Quickbooks Online
10.2018 - 03.2021
GED -
DBCC