April Estes
Topeka,KS
Summary
Enthusiastic and compassionate professional with a background in personal care assistance. Dedicated to contributing valuable support to individuals in home healthcare. Eager to join a dynamic team, committed to delivering high-quality, compassionate services.
Overview
19
19
years of professional experience
Work History
Personal Care Assistant (PCA)
Visiting Angels Home Care
Topeka, KS
10.2022 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Personal Care Assistant
Reliance Care Inc.
Anchorage, AK
06.2019 - 07.2022
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted with meal planning to meet nutritional plans.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Live in Nanny
Isaac Ramirez
Wasilla, AK
08.2016 - 01.2019
- Get his kids ready for school each day.
- Transport the children to and from school.
- Fix the meals for the children.
- Help with homework.
Lead Customer Service Representative
First Call Resolution
Roseburg, OR
07.2007 - 11.2016
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Performed root cause analysis on recurring customer service problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of company products and services.
- Monitored team performance and provided feedback for improvement.
Telemarketer
Spot Security
Roseburg, OR
08.2005 - 07.2016
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
Education
High School Diploma -
South Umpqua High School
Myrtle Creek, OR06-1991
Skills
- Housekeeping
- Compassionate Patient Care
- Care Plan Implementation
- Medication Management
- Light Housekeeping
- Emotional Support
- Household Organization
- Adaptable Under Pressure
- Behavior Redirection
- Stress Management
- Patient Assessments
- Medical Records Management
- First-Aid and CPR
- Compassionate Care
- Compassionate Caregiving
Timeline
Personal Care Assistant (PCA)
Visiting Angels Home Care
10.2022 - Current
Personal Care Assistant
Reliance Care Inc.
06.2019 - 07.2022
Live in Nanny
Isaac Ramirez
08.2016 - 01.2019
Lead Customer Service Representative
First Call Resolution
07.2007 - 11.2016
Telemarketer
Spot Security
08.2005 - 07.2016
High School Diploma -
South Umpqua High School