April Estes
Mobile,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
29
29
years of professional experience
Work History
Cashier/Customer Service
Meat Boss
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints professionally, ensuring positive resolution and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Pharmacy Technician
Walgreens
10.2023 - 10.2024
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication therapy management and patient consultations to enhance care quality.
- Managed inventory levels, tracking stock and placing orders to prevent shortages and ensure availability.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Led efforts in optimizing prescription dispensing processes, significantly reducing wait times for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Central Discount Drugs
08.1996 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Billing, collections, and office work
Education
High School - undefined
Murphy High School
Mobile, AL05.1996
Skills
- Assisting Pharmacists
- Updating Medication Histories
- Labeling Prescriptions
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Pharmacy Records Management
- Medicare and Medicaid Processes
- Resolving Customer Issues
- Payment Processing
- Insurance Claim Processing Software
- Cash Register Operation
- Records Preparation
- Answering Customer Questions
- Resolving Complaints
- Serve Customers
Timeline
Cashier/Customer Service
Meat Boss
10.2024 - Current
Pharmacy Technician
Walgreens
10.2023 - 10.2024
Pharmacy Technician
Central Discount Drugs
08.1996 - 06.2015
High School - undefined
Murphy High School