Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

April Evans

Labor Relations Specialist
Taylor,TX
April Evans

Summary

Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach. Dedicated Labor Relations Specialist offering 2 years of experience assisting with collective bargaining, including resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver.

Overview

9
years of professional experience

Work History

MV Transportation
Austin, Texas

Labor Relations Coordinator
2022.06 - Current (3 education.years_Label & 6 education.months_Label)

Job overview

  • Scheduled hearings for discipline
  • Maintain 4 different calendars including Labor and Employee Relations
  • Organized agendas for Labor Relations Meetings
  • Oversaw completion of projects within Labor Relations
  • Produced and distributed internal and external communications.
  • Proved successful working within tight deadlines and a fast-paced environment

MV Transportation
Austin , Texas

Labor Relations Specialist
08.2022 - 04.2023

Job overview

  • Managed over 50 employee calls daily,
  • Guiding managers, supervisors and employees to ensure compliance with company policies and contracts.
  • Manage labor grievances as needed by investigating circumstances of incident, validity of claims, adherence to contract policies and completion of resolution procedures
  • Communicate effectively with employees regarding concerns
  • Address grievances and verify compliance with contractual protocols
  • Oversee collective bargaining procedures, including drafting, reviewing, and modifying grievance documents
  • Communication Union regarding Hearings and discipline
  • Managed Investigations regarding Labor concerns
  • Coordinate with HR and other departments when necessary
  • Project Management involving disciplines
  • Creation of SOPs for arbitration and grievances that are filed.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.

MV Transportation
Austin , Texas

Human Resource Clerk
2022.04 - 2022.06 (2 education.months_Label)

Job overview

  • Process, verify, and maintain personnel related documentation
  • Assisted with on-boarding process of 30 new hires in each week.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Set up for new employee orientations
  • Knowledge of company personnel policies, benefits, and procedures
  • Responsible for all aspects of Human Resources with emphasis in Employee Relations and union matters
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Distributed, accepted and processed employment applications to pre-screen and schedule follow-up interviews.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.

Central Texas Veterinary Specialty & Emergency Hospital
Round Rock, Texas

Emergency Technician
06.2021 - 05.2022

Job overview

  • Triaged over 45 emergency cases daily
  • Advised clients on emergency care
  • Trained 5 technicians on protocols and procedures bi-weekly
  • Client communication through email and phone calls
  • Assisted doctors on procedures and client communication
  • Handled patient transfers from one medical facility to another.
  • Collaborated with medical doctors and other healthcare professionals.
  • Provided patient families with post-medical care instructions.

Atlantic Street Pet Emergency Center
Roseville , CA

Emergency Technician, Client Care Assistant
06.2020 - 06.2021

Job overview

  • Educated clients on emergency services offered
  • Advised Clients on care for their pets
  • Collaborated management on trainings and continuing education
  • Solved productivity issues within 6 departments
  • Created treatment plans for patients
  • Taught employees how to operate software system (Smart Flow, EzyVet)
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Rocklin Ranch Vet Hospital

Assistant
05.2019 - 06.2020

Job overview

  • Veterinarians
  • Educated clients on products sold
  • Advised Clients on care needed for patients during phone calls
  • Set schedules for 10 doctors weekly, organized company schedules for staff
  • Collaborated with product manager to help grow
  • Solved productivity issues within 6 departments
  • Created plans to keep client files up to date and accurate
  • Created training plans for employees regarding policies and procedures
  • Taught employees how to operate software system (Cornerstone Practice Management)
  • Assisted manager in all aspects of business operations.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Community Spay and Neuter Clinic

Receptionist Lead
08.2018 - 05.2019

Job overview

  • Worked with non-profits in communities to promote business
  • Created weekly reports of payments and donations
  • Managed inventory with attention to budget guidelines
  • Organized patient care plans with doctors
  • Responded to inquiries from callers seeking information.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Evans Pet Care

Owner
08.2016 - 01.2018

Job overview

  • Created business website and blog
  • Used social media to promote business
  • Grew business to 25 clients over a 6 month timeline
  • Personalized plans for each client and their pets
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Founded and managed Evans Pet Care business, growing revenue to $15,000 in first year.

Starbucks
Olympia , WA

Shift Supervisor and Lead Trainer
01.2015 - 01.2017

Job overview

  • Volunteered for projects in communities with coworkers
  • Completed store opening and closing procedures and balanced tills.
  • Managed 10 person staff daily
  • Performed evaluations for employees
  • Onboarded and trained all new employees
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

MV Transportation Online University
Online

No Degree from Collective Bargaining Education
09.2022

University Overview

Collective Bargaining Education regarding Labor Relation Laws

MV Transportation University
Online

No Degree from Human Resources Training
06.2022

University Overview

HR New Hire Training Curriculum

Los Altos High School

High School Diploma
2015

Skills

  • Collective Bargaining Agreements, Trainer, Union Management Negotiations, Project Management, Proven Management skills in high-stress and fast-paced environments, Inventory management, Labor Management, Handled Disciplinary Procedures, Media Networking, Record keeping, Typing Skills 60 WPM, Windows OS, Mac OS, Excel, and Trapeze

Accomplishments

Creation of SOPs Project (August - September 2022) - Colleen Lorei, my manager, asked me to create two SOPs for the Labor department. I created the Arbitration SOP and the Grievance Hearing Notice SOP. They are used by the Labor team to ensure the proper procedures are followed regarding arbitration and grievances.

Hearing Checklist Project (November 2022) - Colleen Lorei, manager of Labor Relations, asked me to create a hearing checklist. I worked with Rhonda Slyvester regarding the steps as she directly works with the discipline process. I created 3 different hearing checklists for AWOLS, PREVENTABLES and ATTENDANCE. The packets were approved by the Labor Relations Manager Colleen Lorei and the Director of Labor Relations, Tommy Bossaller. These are used as a checklist to ensure that the MV team does not miss a step in the hearing process as well as ensure that the company follows the contract that we hold with the Union(ATU).

Preventable Accident Project (November 2022 - December 2022) This project was to analyze preventable incident paperwork and involved over 500 incidents to review. Our process was to confirm the validity of the incidents and confirm if the company followed the correct process and procedure. Rhonda Slyvester, Melissa Blazek and I are working on this. I created a tracker to organize the date we were finding. I sent updates to Darrin Hoover, Colleen Lorei and Monique Alovoz on our progress. Currently the tracker holds 252 names and information regarding each individual case. This tracker is updated by myself weekly. During this project, I spent time at the Union Hall going through files and documents and analyzing all the data I found.

Union Communications (October 2022 - Current) All communication regarding disciplines, grievances or general information needed is sent by me to the ATU. I review all documentation and confirm its validity by checking the CBA and the MV Handbook to confirm the company is following policy. Once all the documentation has been checked and confirmed, I get confirmation from Colleen Lorei, Labor Relations Manager. Once that is received, I draft the emails to the ATU and then send. My communication to the ATU via email varies from 10 to 20 emails a day. I keep track of the emails I send by organizing my email with files for certain issues such as discipline and grievances. This allows me to pull this information if it is needed for the Labor team or the Legal team quickly and efficiently.

Grievance Settlements Calculations (February 2023) - On 2.7.23, Colleen Lorei, manager of Labor Relations asked me to find the grievances that had a settlement agreement and the amount of the settlement. There were 14 grievances and settlement agreements I went through and found the information that was requested of me. I utilized the Grievance One Note, Grievance Tracker and my own emails to find the information requested. I completed this assignment within two hours. I created a list and was able to break down the cost and reason for the settlements for each grievance. I provided my findings via email to Colleen Lorei, manager of Labor Relations.

Additional Information

HR - Handling Orientation and Drug Test for New hires (April 2022- June 2022) - During my start at MV in April of 2022, I worked the front HR Desk at the North Yard. I organized new hire files and ran orientation with the HR Generalist. I collected proper documentation from all new hires and current employees. When I was moved to the South desk, I assisted new employees once they were assigned to the South Yard.

HR Benefits - (April of 2022 - July 2022) - I kept track of the benefits for new hires. All new hire documentation went through me, I then would ensure that the employee received it and understood how to sign up for benefits. I tracked who needed to pick up benefits and the timeline I had. This occurred every month. I created a tracker and had a sign in sheet for employees when they picked up their packets. Once I was moved to the South Yard, I ensured all South employees signed up for their benefits within the timeline. I coordinated with the North HR team to ensure the proper information was passed to the benefits department.

HR Ordering - (June 2022 - October 2022) - I took over the ordering process for this division in June of 2022. I created ordering lists for both South and North Ops. I worked with each department regarding their supply needs to ensure they had the supplies they needed to do their job. I tracked supplies for all admin staff at MV. I also worked with the maintenance departments at both yards to ensure they had the supplies needed for their jobs. I worked with 4 different ordering accounts( ODP, Amazon, Ricoh and Quench). All orders were processed through me. Once I left the HR Team, Shelly Evans took this over. When she took this over, I met with her and went over my process and how I kept it organized. I explained the ordering process via email as well and meetings in person.

Timeline

Labor Relations Specialist

MV Transportation
08.2022 - 04.2023

Labor Relations Coordinator

MV Transportation
2022.06 - Current (3 education.years_Label & 6 education.months_Label)

Human Resource Clerk

MV Transportation
2022.04 - 2022.06 (2 education.months_Label)

Emergency Technician

Central Texas Veterinary Specialty & Emergency Hospital
06.2021 - 05.2022

Emergency Technician, Client Care Assistant

Atlantic Street Pet Emergency Center
06.2020 - 06.2021

Assistant

Rocklin Ranch Vet Hospital
05.2019 - 06.2020

Receptionist Lead

Community Spay and Neuter Clinic
08.2018 - 05.2019

Owner

Evans Pet Care
08.2016 - 01.2018

Shift Supervisor and Lead Trainer

Starbucks
01.2015 - 01.2017

MV Transportation Online University

No Degree from Collective Bargaining Education

MV Transportation University

No Degree from Human Resources Training

Los Altos High School

High School Diploma
April EvansLabor Relations Specialist