Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Evans

Rutherfordton,NC

Summary

Dynamic professional with over 11 years of diverse experience in customer service, cash handling, and administrative support. Proven ability to efficiently manage cash registers, balance funds, and handle business communications while delivering exceptional customer experiences. Strong computer skills complement a passion for engaging with the public and fostering positive client relationships. Committed to enhancing customer satisfaction through effective communication and problem-solving abilities.

Overview

29
29
years of professional experience

Work History

Filling Operator

Baxter Healthcare
Marion, NC
09.2014 - 02.2026

Achieved efficient production of IV bags through effective operation of filling and pouching equipment. Delivered high-quality life-saving solutions by expertly managing filling processes and maintaining equipment. Enhanced product safety by implementing rigorous packaging protocols. Developed training programs for new filling operators, fostering a skilled workforce. Maximized operational efficiency through proficient use of computer systems for training and job functions. Maintained meticulous attention to detail, ensuring compliance with health and safety standards.

  • Conducted quality inspections to maintain compliance with industry standards.
  • Operated filling machines to ensure efficient packaging of medical products.
  • Trained new employees on equipment operation and safety protocols.
  • Collaborated with team members to optimize production workflows and reduce downtime.
  • Adhered to company policies and regulatory compliance requirements, maintaining a clean and organized workspace.

Waitress

Mustards Last Stand
Old Fort, NC
08.2005 - 09.2013
  • Achieved high levels of customer satisfaction by delivering prompt and courteous service in a family-owned restaurant. Streamlined cash management processes, ensuring accurate financial transactions. Effectively navigated difficult customer situations, enhancing overall dining experience. Departed role to focus on caregiving responsibilities for father-in-law with dementia.
  • Delivered exceptional customer service in high-pressure dining environment.
  • Coordinated food and beverage orders with kitchen staff for timely execution.
  • Managed cash register operations, ensuring accurate transactions and balanced drawers.
  • Developed strong relationships with regular customers, promoting loyalty and satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Sales Auditor

Ingles Markets
Black Mountain, NC
05.1999 - 09.2000
  • Achieved accurate weekly sales balances for more than 20 stores by resolving discrepancies promptly. Improved financial integrity through detailed audits and effective collaboration with store management. Leveraged computer proficiency to enhance accuracy and efficiency in sales reporting.
  • Conducted comprehensive audits to ensure compliance with company policies and regulatory standards.
  • Identified discrepancies in sales transactions, leading to accurate financial reporting.
  • Collaborated with store managers to implement best practices for sales auditing processes.

ATM Teller

State Employees' Credit Union
Marion, NC
09.1998 - 05.1999
  • Achieved accurate daily balancing of ATM transactions, contributing to operational efficiency. Facilitated timely deposits into customer accounts, improving client satisfaction. Optimized cash availability by managing weekly ATM replenishment of $100,000.
  • Processed customer transactions efficiently and accurately using advanced banking software.
  • Provided exceptional customer service, resolving inquiries and issues promptly to enhance member satisfaction.
  • Monitored ATM cash levels, ensuring optimal functionality and minimizing downtime for users.
  • Reconciled daily cash drawer against transaction records to maintain financial accuracy and integrity.

Cashier/Customer Service/Stocker

Grocery Outlet
Marion, NC
09.1996 - 02.1999
  • Achieved seamless cash register operations and accurate end-of-day cash reconciliation. Enhanced customer satisfaction through proactive assistance and support. Streamlined inventory processes and improved merchandise ordering efficiency for the frozen food department.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balance and reconciled discrepancies daily.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Trained new staff on checkout procedures and customer service best practices.
  • Coordinated inventory management for front-end merchandise to ensure availability.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma - General Studies

McDowell High School
Marion, NC
05-1997

Skills

  • Efficient multitasking
  • Workplace safety
  • Machine operation
  • Product inspection
  • Basic computer skills
  • PPE compliance
  • Teamwork
  • Attention to detail
  • Reliability
  • Excellent communication
  • Critical thinking
  • Professionalism

Timeline

Filling Operator

Baxter Healthcare
09.2014 - 02.2026

Waitress

Mustards Last Stand
08.2005 - 09.2013

Sales Auditor

Ingles Markets
05.1999 - 09.2000

ATM Teller

State Employees' Credit Union
09.1998 - 05.1999

Cashier/Customer Service/Stocker

Grocery Outlet
09.1996 - 02.1999

High School Diploma - General Studies

McDowell High School