April Falco
Chicago,IL
Summary
Driven professional with a proven track record in Orthodontic industry, adept in database management and customer/patient service. Excelled in improving patient billing processes and overseeing daily operations for a Cleft and craniofacial, sleep, surgery and orthodontic practices. Certified in Microsoft Excel, showcasing a blend of technical proficiency and excellent communication skills. Demonstrates a results-oriented approach through significant improvements in office efficiency, culture, team building and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Lead Treatment Coordinator
Rush University Medical Center
02.2022 - Current
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Laid out potential payment plans for patients.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Facilitated communication between staff members and administration, fostering a positive work environment and seamless patient care.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Strengthened relationships with referring dentists by attending educational events along with Dr. Padala and fostering open communication channels.
- Ensured compliance with all regulatory standards, maintaining accurate records of licenses, permits, and certifications for the practice.
- Reduced overhead expenses by negotiating with suppliers for better pricing on dental equipment and supplies.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail and visitor inquiries from other departments.
- Reduced downtime by effectively coordinating maintenance schedules and ensuring timely equipment repairs.
Office Manager
Premier Orthodontics & Dental Specialists
07.2017 - 02.2022
- Drafted biweekly time sheets for all staff.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Screened applicant resumes and coordinated both phone and in-person interviews for new staff.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including clinic spaces, lab, break room and associated areas.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Faculty Cashier For School Lunch Program
Fenton High School
08.2015 - 06.2017
- Prepare faculty meals.
- Welcomed faculty and helped determine their meal options.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Full Time Mom
Self
10.2000 - 07.2015
Funding Coordinator
Argent Mortgage Company
03.2004 - 02.2007
- Maintained accurate records of all funding activities
- Ensured timely fund transfers.
- Conducted thorough analysis of borrower's background
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Education
High School Diploma -
Naperville North
Naperville 06.2000
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Customer service-oriented
- Accurate and detailed
- Excellent planner and coordinator
- Social media knowledge
- Financial Counseling
- Pleasant demeanor
- Appointment setting
- New Hire Training
- Quality Assurance
- Process Improvements
- Interdepartmental Collaboration
- Meeting Preparation
- Policy compliance
- Regulatory Compliance
- Active Listening
- CPR/AED
- Task Prioritization
- Proficiency with Microsoft products
- Office Administration
- Insurance Verification
- Recordkeeping
- Organizational Skills
- Strategic Planning
- Relationship Building
Additional Information
President Of Parent Teacher's Association For LIncoln Elementary 2016-2017
A community activist who regularly attends local school board meetings
Timeline
Lead Treatment Coordinator
Rush University Medical Center
02.2022 - Current
Office Manager
Premier Orthodontics & Dental Specialists
07.2017 - 02.2022
Faculty Cashier For School Lunch Program
Fenton High School
08.2015 - 06.2017
Funding Coordinator
Argent Mortgage Company
03.2004 - 02.2007
Full Time Mom
Self
10.2000 - 07.2015
High School Diploma -
Naperville North