Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

APRIL FAZI

Niles

Summary

Office management and Accounting professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager, Accounting

ALLIED SOLUTIONS, LLC
01.2019 - Current
  • Manage monthly insurance carrier statements, reconcile against billing system and resolve discrepancies while also addressing concerns directly with carriers
  • Audit surplus lines documents to ensure accuracy and compliance
  • Budget input, tracking
  • Oversee agency invoicing, commission reconciliation, and collections, and manage relationship between the agency and corporate accounting
  • Hire professional staff, train & mentor employees for their development in meeting standards
  • Provide support to SVP, 2nd VP, Directors, and RVPs, including assisting with various reports as needed
  • Review and update policies and procedures regularly to ensure they are current
  • Liaison with IT, HR, and Legal
  • Oversee building including managing the facilities operational demands and vendors

Senior Client Services Representative

ARCHWAY MARKETING SERVICES (formerly Corporate Services, Inc.)
11.2007 - 01.2019
  • Lead Account Coordinators and Account Administrators, and provide work direction to team on activities surrounding project management as well as prioritization
  • Serve as client contact for day to day, projects, and new business initiatives
  • Perform project management activities including timeline management, risk escalation and mitigation, reporting, and ensuring quality work through end customer delivery
  • Ensure project execution and on-time completion to satisfy requirements, provide quality outcomes and mutual value
  • Partner with operations and other shared service areas to ensure quality execution
  • Prepare project quotes for presentation to client by understanding implications to pricing when job specifications are changed or updated to ensure proper work capture for billing
  • Apply attention to detail of order management procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process
  • Ensure work performed is accounted for and provided for the billing cycle by understanding contractual requirements and adherence
  • Provide input on process improvement opportunities including improved efficiencies and cost savings
  • Prepare and present both internal and external client business reviews
  • Troubleshoot and resolve potential client concerns, making decisions in the best interest of the Company and the client or escalating issues as appropriate to the proper level of management
  • Identify new business opportunities for organic growth

Key Account Manager

PERSONNEL MANAGEMENT, INC.
10.2005 - 11.2007
  • Responsible for daily operations of branch location
  • Process weekly payroll for up to 300 assigned temporary employees
  • Attract, retain and motivate a variable workforce for high-volume staffing client
  • Provide continuous communication with client contacts at various levels to build strategic business relationships
  • Ensure workplace safety for all associates
  • Execute company value drivers which include managing workers compensation, cost efficiency, gross margin improvement and profitable internal sales growth

Education

Associate of Applied Science - Accounting

SOUTHWESTERN MICHIGAN COLLEGE
Dowagiac, MI
05-1998

Skills

  • Financial Accounting
  • Budgeting and Forecasting with Margin Management
  • Billing Research and Resolution
  • Statement Reconciliation
  • Accounts Receivable and Payable
  • Accurate Payroll Processing
  • Temporary Workforce Labor
  • Skilled in Microsoft Office Tools
  • Detail-Oriented Approach
  • Analytical Problem-Solving
  • Effective Deadline Management
  • Independent Drive
  • Cross-Functional Collaboration
  • Office and Staff management
  • Customer relationship management
  • Scheduling and calendar management

Certification

  • Licensed Notary Public in both Michigan and Indiana
  • Certified through Korn Ferry's 6-month Leadership Development program

Interests

  • RV Camping
  • Concerts & Music Festivals

Timeline

Office Manager, Accounting

ALLIED SOLUTIONS, LLC
01.2019 - Current

Senior Client Services Representative

ARCHWAY MARKETING SERVICES (formerly Corporate Services, Inc.)
11.2007 - 01.2019

Key Account Manager

PERSONNEL MANAGEMENT, INC.
10.2005 - 11.2007

Associate of Applied Science - Accounting

SOUTHWESTERN MICHIGAN COLLEGE

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