Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Felton

Waterbury,CT

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused on maximizing resource utilization to support scalable operations and services. Organized and systematic with natural relationship-building and leadership talents.

Overview

20
20
years of professional experience

Work History

Office Aide

The New York Public Library
01.2006 - Current
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Operates Circulation/information desk, assisting patrons with locating library materials as well as online resources.
  • Prepares monthly money report and the end of every month.
  • Enters program statistics into Drupal.
  • Oversees any Library pages or volunteers.
  • Orders supplies for the entire office
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted in recruitment and training of new employees to meet job requirements.
  • Coached team members and delivered constructive feedback to promote better productivity and build teamwork.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized schedules, workflows and shift coverage to meet expected branch demands.
  • Enforced library policies and procedures to strengthen operational standards in the branch.

Senior Page

The New York Public Library-Throgs Neck Library
06.2004 - 01.2006

Responsible for organization of library materials and assisting with computer appointments.

  • Organized book trucks with library materials prior to shelving.
  • Shelved library material in all sections of the branch.
  • Kept shelves neat and removed any grubby items.
  • Assisted patrons with making computer appointments.
  • Assisted patrons with computer appointments.
  • Assisted at the circulation desk when needed.
  • Made sure Library was presentable for future business days.

Education

Bachelor of Science - Industrial And Organizational Psychology

University of Phoenix
Tempe, AZ
06.2025

Skills

  • Attention to Detail
  • Charismatic Leader
  • Creative and Innovative
  • Customer Service
  • Problem-Solving
  • Strategic Planning
  • Team Building
  • Drupal

Timeline

Office Aide

The New York Public Library
01.2006 - Current

Senior Page

The New York Public Library-Throgs Neck Library
06.2004 - 01.2006

Bachelor of Science - Industrial And Organizational Psychology

University of Phoenix
April Felton