Jaszlyne Fields
Clearwater
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results & loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
Work History
SERVER
LANDRY'S INC.
08.2022 - 09.2023
- Prepared drinks, ran food, rolled silverware and any other serving related responsibilities
- Role required organization, adaptability, multitasking, team work, cash handling all while exceeding customer's dining expectations.
DENTAL ASSISTANT
ENDODONTICS ASSOCIATES LLC
04.2022 - 09.2023
- Assisted chair-side, cleaned and prepared rooms for treatment & procedures
- Collected documents & ensured patients were comfortable during visits
- Sterilized dental and hand instruments for dentists before & during procedures
- Instructed patients on practices for proper hygiene which required effective interpersonal skills especially in communicating and listening to customer's needs and concerns.
AMAZON FULFILLMENT ASSOCIATE
AMAZON
01.2020 - 10.2022
- Received and renewed orders and merchandise
- Promptly initiated processing, collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Inspected incoming and outgoing shipments to verify accuracy & to prevent errors
- Reviewed order slips, picked products & staged merchandise to be shipped
- Recorded information, shortages & discrepancies to keep records current & accurate
- Stocked shelves, racks & cases with new or transferred merchandise
- Followed procedures at all times for personal & team safety
- Alternated goods & inventory using first in, first out approach for effective organization & fully stocked shelves.
CUSTOMER SERVICE REPRESENTATIVE
BLUSH BEAUTY SALON
08.2016 - 01.2020
- Managed incoming calls and customer service inquiries
- Generated sales leads that developed into new customers
- Identified and assessed customer needs to achieve satisfaction
- Attention to detail, active listening skills, time management, interpersonal skills
- Improved customer experience & built customer loyalty.
Education
Certificate Training in Dental Assisting -
Dental Assistanting of Indianapolis
Indianapolis, IN07.2021
Skills
- Sales Experience, Team Building
- Organizational Skills, Customer Service
- Supply Restocking
- Safe Food Handling
- Guest Engagement & Relations
- Conflict Resolution
Timeline
SERVER
LANDRY'S INC.
08.2022 - 09.2023
DENTAL ASSISTANT
ENDODONTICS ASSOCIATES LLC
04.2022 - 09.2023
AMAZON FULFILLMENT ASSOCIATE
AMAZON
01.2020 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
BLUSH BEAUTY SALON
08.2016 - 01.2020
Certificate Training in Dental Assisting -
Dental Assistanting of Indianapolis
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