April Fike
Summary
Hardworking strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2024 - Current
- Starbucks Barista from 06/2007- 06/2009
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
Shipping Logistics Manager/Outside Sales Representative
Pike Nursery Greenhouse Farms
07.2021 - 06.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant General Manager
Nic & Normans
11.2020 - 05.2021
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager
The Shrimp Factory
08.2018 - 07.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Event Manager
Reformation Brewery
09.2017 - 12.2018
- Wordpress experience with uploading social media and promotional material and calendar events
- Creating nightly/weekly events for the brewery
- Aggressively booking bands for live music every weekend to increase profit
- Tours of the brewery history
- Working closely with marketing in helping to create beer campaigns and visual art for monthly releases
- Streamlined event planning processes by implementing efficient project management strategies.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Hospitality Services Manager
Savannah Music Festival
01.2015 - 01.2018
- Gathering music artist advancement/riders for over 70 artists via tour managers
- Continual communication with tour managers throughout band performances for band needs
- Heavy time managing between 10 different venues and artists schedules & practices
- Shopping and budget managing
- On-call for 15-17 hours a day for the 20 days of the festival
- Knowledge and heavy use of Marcato Music Software
Catering/Event Manager
The Lady and Sons/Paula Deen Enterprises
04.2012 - 12.2014
- Coordinated all off-site events for as large as 550 people
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Collaborated with sponsors to secure funding and support for high-profile events.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Streamlined event planning processes by implementing efficient project management strategies.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Worked one on one with Paula and Jaime Deen for menus and event execution
- Facilitated private events at Paula home
- Helped facilitate Paula Deen's Cooking School
- Baked for Paula Deen Live Shows
Education
B.S degree in Communication - Mass Communications
Kennesaw State University
Kennesaw, GA08.1997
Skills
- Operations Management
- Scheduling Coordination
- Financial Management
- Inventory control and record keeping
- Customer Service Management
- Staff Development
- Workplace Safety
- Creative Problem-Solving
- Strategic Planning
- Sales Reporting
- Positive Attitude
- Goal Setting and Tracking
Timeline
Shift Supervisor
Starbucks
02.2024 - Current
Shipping Logistics Manager/Outside Sales Representative
Pike Nursery Greenhouse Farms
07.2021 - 06.2022
Assistant General Manager
Nic & Normans
11.2020 - 05.2021
Manager
The Shrimp Factory
08.2018 - 07.2019
Event Manager
Reformation Brewery
09.2017 - 12.2018
Hospitality Services Manager
Savannah Music Festival
01.2015 - 01.2018
Catering/Event Manager
The Lady and Sons/Paula Deen Enterprises
04.2012 - 12.2014
B.S degree in Communication - Mass Communications
Kennesaw State University