April Fiorini
Cicero
Summary
Professional esthetician with strong focus on skin health and beauty treatments. Proven ability to adapt to changing client needs while delivering exceptional results. Collaborative team player known for reliability and effective communication. Skilled in facial treatments, skincare analysis, and product recommendations.
Overview
20
20
years of professional experience
Work History
Gym Manager
Train Hard Fitness
05.2015 - 01.2025
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Set and managed employee work schedules for coverage in assigned areas.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Interviewed and hired gym staff for various roles.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
Spa Coordinator
J.Graham & Co
05.2005 - 04.2015
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
- Promoted spa services and fostered new business by organizing promotional events.
- Communicated with various product vendors to select products to stock and sell.
- Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Remained up-to-date on current spa trends.
- Coordinated promotional events and marketing efforts, increasing overall brand awareness and revenue.
- Grew repeat client base through effective marketing and customer service.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Education
High School Diploma -
Union Endicott High School
Endicott, NYEsthetics License - Esthetics
Continental Beauty School
Syracuse, NY06.2025
Skills
- Fitness knowledge
- Health and safety
- Team management
- Safety management
- Employee relations
- Digital marketing
- Inventory control
- Scheduling coordination
- Sales strategy development
- Schedule creation
- Facility management
- Nutrition
- Administrative tasks
- Membership sales
- Lead generation
- Back-end reporting
- New member acquisition
- Interviews and hiring procedures
- Facility staffing
- Team member evaluation
- Company standards enforcement
- Team collaboration
- Effective communication
- Verbal and written communication
- Client relations
- Payroll processing
- Administrative duties
- Recruiting and interviewing
- Telephone etiquette
- Social media promotion
Timeline
Gym Manager
Train Hard Fitness
05.2015 - 01.2025
Spa Coordinator
J.Graham & Co
05.2005 - 04.2015
High School Diploma -
Union Endicott High School
Esthetics License - Esthetics
Continental Beauty School
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