April Flennaugh-Glasper
Prosper,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
Torchmark
09.2013 - 01.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
Customer Service Representative
General Electric Company
09.2006 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Clerk
Alameda County
12.2003 - 06.2006
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Followed up with providers to address requests and concerns.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Collected and organized medical records and bills.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Gathered information from clients regarding associated medical providers.
Personnel Administrative Assistant
CA Personnel
12.2000 - 12.2003
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Coordinated appointments with medical professionals.
- Experienced with productivity tools such as Zoom, Google Docs and Sheets.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Entrusted to handle confidential and sensitive situations in professional matter.
Administrative Assistant
Party America
12.1999 - 12.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
Collin County Community College District
Plano, TXSkills
- Insurance Processing
- Sorting and Labeling
- Compile Information
- Database Uploading
- Correct Errors
- Keyboard Entry
- Word Processing
- Verify Data
- Information Storage
- Trained in 10-Key
- Patient Data Identification
- Advanced Clerical Knowledge
Timeline
Data Entry Clerk
Torchmark
09.2013 - 01.2016
Customer Service Representative
General Electric Company
09.2006 - 09.2013
Medical Clerk
Alameda County
12.2003 - 06.2006
Personnel Administrative Assistant
CA Personnel
12.2000 - 12.2003
Administrative Assistant
Party America
12.1999 - 12.2000
Collin County Community College District