April Flores
Phoenix
Summary
A training educator, customer-oriented professional. A motivated, quick learner of software and information technology. Providing support to our team members on a daily basis while demonstrating excellent interpersonal and communication skills.
Overview
14
14
years of professional experience
Work History
EAP Enrollment Assister Bilingual
Cognosante/ASM Research
11.2023 - Current
- Enhanced client well-being by providing comprehensive health care coverage assistance and completing applications.
- Train new assister's by allowing them to shadow and mentor. Provide feedback and coaching recommendations for new assister's.
- Translate scripts in Spanish and assist with email updates for the team.
- Assist with virtual events and help create PowerPoints for our events.
- Provide analysis and documentation of work flows, data reporting,
- Self- motivated with the ability to identify and resolve issues and advance personal knowledge.
Inside Property Adjuster Bilingual
Farmers Insurance Company
03.2020 - 04.2022
- Interviewed insured, claimants and witnesses. Requested official reports as part of investigations.
- Collected and summarized information in reports required by client, local, state and federal government.
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Settled claims after determining clients coverages, liability and authority levels.
- Ability to execute complex tasks through organization and details driven approach.
National Property Theft, Office Claims Bilingual
Farmers Insurance Company
03.2020 - 12.2021
- Confirm coverage and review policies.
- Maintain daily activities for customer contact.
- Complete building estimates and price inventory of stolen items.
- Explain policy coverages, depreciation, and settlements to customers.
- Worked directly with the Special Investigation Unit to submit to NICB.
- Implemented time-saving strategies to expedite claim settlements while maintaining high-quality service standards.
Funding Investigator – Bilingual
Flagship Credit Acceptance
02.2016 - 08.2018
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Updated loan structure when differs from original approval and review with underwriting to ensure the loan request still budgets and is within program guidelines.
- Trained new hires and mentored on a daily basis.
Loan Documentation Specialist 2– Bilingual
Wells Fargo Dealer Services (Merger)
05.2011 - 03.2016
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Conducted verification employment and spoke with employers, dealerships, loan officers and customers.
- Assisted in training new team members on regulations and policies to provide support to increase funding.
Premier Banker Account Maintenance
Wells Fargo (Merger)
05.2011 - 03.2016
- Evaluated client financial positions and identified most appropriate banking products.
- Handled complex scenarios based on personal, and business need.
- Mentored new team members on training, meeting customer needs, maximizing group performance.
- Provided high valued customers with financial solutions.
Education
Esthetician License - Esthetics
Avalon School of Cosmetology
Phoenix, AZ11.2022
Insurance Adjuster License -
University of Farmers
Phoenix, AZ03.2020
Thunderbird High School
Phoenix, ArizonaSkills
- Improving customer satisfaction
- Solution oriented professional
- Rapid and adaptive to changes
- Interpersonal, administrative, sales
- Skilled collaborator and trainer
- Enhancing Operational Efficiency
- Effective cross functional communicator
- Fluent In Two Languages
Languages
Spanish
Native or Bilingual
Timeline
EAP Enrollment Assister Bilingual
Cognosante/ASM Research
11.2023 - Current
Inside Property Adjuster Bilingual
Farmers Insurance Company
03.2020 - 04.2022
National Property Theft, Office Claims Bilingual
Farmers Insurance Company
03.2020 - 12.2021
Funding Investigator – Bilingual
Flagship Credit Acceptance
02.2016 - 08.2018
Loan Documentation Specialist 2– Bilingual
Wells Fargo Dealer Services (Merger)
05.2011 - 03.2016
Premier Banker Account Maintenance
Wells Fargo (Merger)
05.2011 - 03.2016
Esthetician License - Esthetics
Avalon School of Cosmetology
Insurance Adjuster License -
University of Farmers
Thunderbird High School
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