April Ford
Customer Service Representative
Anniston,Alabama
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Sales Advisor II
Concentrix
Anniston, Alabama
09.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Retail Merchandiser
Premium Retail Services Inc
Oxford, AL
08.2023 - 07.2024
- Effectively communicated with cross-functional teams such as purchasing, logistics, marketing on matters related to retail merchandising.
- Optimized product turnover rate through regular evaluation of stock levels, clearance sales strategies, and targeted markdowns.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Developed strong relationships with vendors to ensure timely product deliveries and resolve any issues promptly.
- Increased customer satisfaction by providing exceptional service and product knowledge.
In Home Caregiver of Family Member
Myron Ford
Anniston, AL
01.2020 - 01.2023
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Continually pursued professional development opportunities to enhance skill set as an In-Home Caregiver through workshops, conferences, or online courses.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
Sales Manager/Corporate Trainer
Coast To Coast Events
Anniston, Alabama
06.2019 - 04.2021
- Reason for leaving- store was closed due to the COVID-19.
- Lead a team of 8+ members daily and worked with each individual on goal setting and motivation techniques for selling products.
- Actively listened to customers concerns, instilling trust through careful assessment of individual needs and creative problem solving.
- Achieved Lead Sales Representative Award- 3 consecutive weeks.
- Consistently maintained sales performance benchmarks and with company and increased daily sales by 25% contributing to company's success.
- Became lead rep that new intakes and employees came to for leadership, goals, and tactics.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Lead Patient Care Coordinator
Restore Medical LLC
Gadsden, AL
07.2015 - 03.2017
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Documented new and existing patients medical information, case histories, and insurance details to facilitate smooth appointments and payment procedures.
- Documented patient demographics using an EMR/EHR system
- Employee of month- 6 consecutive months.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
Patient Care Technician
RMC Medical Hospital of Anniston
Anniston, AL
10.2014 - 07.2015
- Caregiving for patients on daily basis: maintain hygiene, safety, and general tasks. Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Informed patients of procedures and tests that would take place, prepped patients for surgery and confirmed patient's acknowledgment of tests or procedures.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Successfully operated floor of 42 patients nightly.
- Certified in Basic Life Support, Fall Measures, Wound Care.
- Answered over 100 light or bell calls per shift to respond to patient requests and needs.
Education
High School Diploma -
Pleasant Valley High School
Jacksonville, AL 08.1993 - 05.2006
Skills
Engaged listening skills
Client account management
Strengthening client connections
Effective problem solver
Customer support expertise
Enthusiasm for continuous improvement
Sales background
Performance measurement
Sales service expertise
Comprehensive product understanding
Interpersonal communication skills
Prioritization and scheduling
Regulatory adherence
Timeline
Sales Advisor II
Concentrix
09.2024 - Current
Retail Merchandiser
Premium Retail Services Inc
08.2023 - 07.2024
In Home Caregiver of Family Member
Myron Ford
01.2020 - 01.2023
Sales Manager/Corporate Trainer
Coast To Coast Events
06.2019 - 04.2021
Lead Patient Care Coordinator
Restore Medical LLC
07.2015 - 03.2017
Patient Care Technician
RMC Medical Hospital of Anniston
10.2014 - 07.2015
High School Diploma -
Pleasant Valley High School
08.1993 - 05.2006