April Fordham
Carrollton,GA
Summary
Professional with over 16 years of experience managing daily administrative support tasks and operations in small government setting. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
26
26
years of professional experience
Work History
E-Commerce Clerk
Kroger
03.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured customer satisfaction by correctly filling orders and offering comparable substitutions as necessary.
- Provided excellent customer service when delivering groceries.
Court Clerk
City Of Whitesburg
03.2021 - Current
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding integrity of the court system.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Researched information in municipal archives upon request of public officials or private citizens.
Court Clerk/ Billing Clerk
City Of Mount Zion
02.2008 - 03.2021
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
Teacher
Heard County Public Schools
08.1998 - 05.2006
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Served on school committees focused on curriculum development and community outreach initiatives to contribute positively to the overall school climate.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Master of Arts - Educational Leadership
State University of West Georgia
Carrollton, GA08.1999
Bachelor of Arts - English
West Georgia College
Carrollton, GA06.1997
Skills
- Administrative Support
- Administrative tasks
- Prioritization
- File Maintenance
- Attention to Detail
- Problem-Solving
- Flexible and Adaptable
- Customer Satisfaction
Timeline
E-Commerce Clerk
Kroger
03.2024 - Current
Court Clerk
City Of Whitesburg
03.2021 - Current
Court Clerk/ Billing Clerk
City Of Mount Zion
02.2008 - 03.2021
Teacher
Heard County Public Schools
08.1998 - 05.2006
Master of Arts - Educational Leadership
State University of West Georgia
Bachelor of Arts - English
West Georgia College
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