A dedicated, adaptable, enthusiastic, customer-focused, and highly organized PAR II with three years of experience in the healthcare field with excellent work ethic. Skilled in coordinating communication between patients, families, and medical staff, leveraging strong and accurate details of policies and procedures, and ensuring compliance with healthcare regulations; such as HIPAA, ROI, Consent for Treatment, and medical records. Proven ability to enhance patient experiences, streamline operations, and problem-solving skills to contribute to team success.
Hi, I’m
April Forte
Houston,TX
Summary
Overview
7
years of professional experience
1
Certification
Work History
Ben Taub Hospital
Patient Access Representative
11.2022 - Current
Job overview
- First point of contact in the emergency department, assisting with patient check-ins and providing information on services.
- Verify patient information and update records using EPIC.
- Ensure HIPAA compliance and coordinate services with medical staff.
- Address patient concerns regarding scheduling and insurance.
- Intake Management
- Medical Records & Data Entry (EPIC, EHR)
- Healthcare Compliance (HIPAA)
- Insurance Verification & Billing Support
- Customer Service & Conflict Resolution
- Appointment Scheduling & Coordination
- Problem-Solving & Critical Thinking
- Microsoft Office Suite (Excel, Word, PowerPoint)
Sutherland
Customer Service Representative
11.2019 - 07.2021
Job overview
- Managed loan documents and resolved payment issues for Toyota Financial Services.
- Processed payments and addressed billing inquiries.
- De-escalated customer concerns, ensuring satisfaction in a high-volume environment.
Alorica
Customer Service Representative
11.2018 - 04.2019
Job overview
- Listen and respond to customer questions.
- Resolved prescription issues for CVS Health by coordinating with pharmacy staff.
- Verify and update patient records.
- Escalate calls to supervisor(s) when necessary and appropriate.
Education
Excelsior University
Associate of Health Science
08.2025
University Overview
Skills
- Effective communication
- Emotional intelligence
- Expertise in professional standards
- Team collaboration
- Attention to detail in patient care
- Proficient in in-person and remote communication
Accomplishments
Accomplishments
Problem Solving
Academic Achievements
Process Improvement
Project Success
Certification
- Email Etiquette Certification
- Cybersecurity Awareness Training
- Collaborative Problem Solving
LANGUAGE
English
Advanced
Timeline
Patient Access Representative
Ben Taub Hospital
11.2022 - Current
Customer Service Representative
Sutherland
11.2019 - 07.2021
Customer Service Representative
Alorica
11.2018 - 04.2019
Excelsior University
Associate of Health Science
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