Summary
Overview
Work History
Education
Skills
Timeline
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April Francis

Summary

Dynamic and reliable professional with a proven track record at PLM Marketing, excelling in stock rotation and pricing strategies. Known for enhancing customer satisfaction through effective communication and a friendly demeanor. Adept at improving operational efficiency and training teams, ensuring high standards in service delivery and product presentation.

Overview

15
15
years of professional experience

Work History

Merchandiser

PLM Marketing
11.2021 - Current
  • Updated pricing and signage to complete product displays and educate customers.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Clear Agent

Al Clear
03.2018 - 09.2021
  • Facilitated communication between clients and service providers to ensure clear understanding of needs.
  • Resolved client inquiries efficiently, enhancing overall customer satisfaction and retention.
  • Collaborated with team members to streamline processes and improve operational workflows.
  • Assisted in training new agents on systems and best practices for effective client engagement.
  • Developed training materials for new agents, improving onboarding efficiency and consistency.

Gate Attendant

KLM Airlines
02.2015 - 03.2018
  • Assisted in managing traffic flow to optimize gate operations and reduce wait times.
  • Trained new staff on operational procedures and customer service standards.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Disbursed and recorded appropriate gate passes.

Aircraft Cleaner

G2 Secured Staff
05.2010 - 01.2015
  • Executed thorough cleaning procedures for aircraft interiors and exteriors, ensuring compliance with safety standards.
  • Implemented efficient cleaning techniques, enhancing turnaround time between flights.
  • Trained new staff on equipment operation and cleaning protocols, fostering a knowledgeable team environment.
  • Conducted inspections to identify maintenance needs, coordinating with maintenance teams for timely resolutions.

Education

Certificate of Technical Studies - Nursing Education

Santa Fe College
Gainesville, FL
05-1998

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling

Timeline

Merchandiser

PLM Marketing
11.2021 - Current

Clear Agent

Al Clear
03.2018 - 09.2021

Gate Attendant

KLM Airlines
02.2015 - 03.2018

Aircraft Cleaner

G2 Secured Staff
05.2010 - 01.2015

Certificate of Technical Studies - Nursing Education

Santa Fe College

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