Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Frank

Mamou

Summary

Dynamic Medical Assistant with extensive experience at MA, Women's Medical & Surgical Clinic, excelling in HIPAA compliance and medical coding. Proven ability to enhance patient care through effective communication and meticulous billing processes. Skilled in electronic health records management, ensuring accuracy and efficiency in patient interactions and insurance verifications.

Overview

13
13
years of professional experience

Work History

Medical Assistant/ Billing & Coder

MA, Women's Medical & Surgical Clinic
Mamou
08.2022 - Current
  • HIPAA Compliance
  • Clinical Skills:
  • Obtaining & Recording Patients' Chief Complaints, Medical History and Vital Signs
  • Urine Specimen Collections
  • Phlebotomy (Venipuncture and Capillary Puncture)
  • Medication & Vaccine Administration (ID, SQ, IM)
  • Check-In and Check-Out Procedures
  • Billing and Coding
  • Assisted provider with patient exams and prepared rooms for specific procedures
  • Assisted in maintaining patient's medical record by verifying patient information upon each visit
  • Aided in the care of patient by helping with notifications for test results, lab orders, scheduling patients for testing, etc.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Creating and submitting medical claims to patients and insurance companies, ensuring accuracy and completeness.
  • Checking patient insurance coverage and eligibility before billing.
  • Following up on unpaid claims and initiating appeals for denied ones within standard billing cycle timeframes.
  • Handling patient inquiries about bills, offering explanations, and setting up payment plans for those unable to pay in full.
  • Collaborating with medical coders and other healthcare professionals to ensure accurate billing and to resolve discrepancies.
  • Navigating and maintaining electronic health records (EHR) and billing software, posting payments to patient accounts.
  • Calling insurance companies for updates on claim status and to clarify billing details.
  • Adhering to HIPAA regulations, ensuring patient confidentiality at all times.
  • Staying updated on healthcare regulations, medical terminology, and coding practices.
  • Tracking, reviewing, and reporting on billing metrics, trends, and periodic audits to ensure compliance and accuracy.
  • Are responsible for submitting claims and following up with health insurance companies to collect payment. They make sure patients are billed accurately and providers are paid for their services.

Registration Clerk

Acadian Medical Center
Eunice
11.2020 - 03.2023
  • Greet and care for all incoming patients and obtain complete and accurate demographic and insurance information
  • Maintain patient confidentiality at all times
  • Obtain signatures on all necessary forms for registration
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into the system.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.

Direct Service Worker

Heaven on Earth
Mamou
10.2019 - 11.2021
  • Assisted clients with daily living activities
  • Communicated ongoing care results and updates to relevant parties
  • Collaborated with clients and families for best care opportunities

Assistant Steward

Evangeline Downs Casino
Opelousas
07.2012 - 02.2016
  • Consistently delivered positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
  • Responsible for proper and safe use of kitchen dishwashing and cleaning equipment and supplies
  • Maintained a work environment that was safe, professional, friendly and conducive to a high level of productivity and performance

Education

Medical Assistant Program -

Unitech Training Academy
Lafayette, LA
06.2023

Massage Therapy -

Blue Cliff College
Lafayette, LA
07.2013

High School Diploma -

Mamou High School
Mamou, LA
05.2012

Skills

SKILLS/ABILITIES

  • Administrative Skills:
  • Entering Patient Demographics
  • Scheduling Patient Appointments
  • Insurance Verification and Pre Authorization
  • Patient Referrals
  • HIPAA compliance
  • Medical coding
  • Patient scheduling
  • Electronic health records
  • Insurance verification
  • Patient communication
  • Vital signs measurement
  • Medication administration
  • Billing processes

Timeline

Medical Assistant/ Billing & Coder

MA, Women's Medical & Surgical Clinic
08.2022 - Current

Registration Clerk

Acadian Medical Center
11.2020 - 03.2023

Direct Service Worker

Heaven on Earth
10.2019 - 11.2021

Assistant Steward

Evangeline Downs Casino
07.2012 - 02.2016

Medical Assistant Program -

Unitech Training Academy

Massage Therapy -

Blue Cliff College

High School Diploma -

Mamou High School

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