Summary

Overview

Work History

Education

Skills

Timeline

April Frazier Gates

Tucker,GA

Summary

Dedicated Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

{Driver/Insider} {Manager}

Papa John's

Atlanta, GA

03.2010 - Current

Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Certified Nursing Assistant

Southern Cresent Home Care

Atlanta, GA

01.2012 - 09.2023

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Medical Billing And Coding - Medical Assisting

American Professional Institute

Decatur, GA

05.2010

Certified Nursing Assistant - CNA

Job Corps Center

Whitley City, KY

06.1998

High School Diploma -

Cedar Grove High School

Ellenwood, GA

05.1997

Skills

Time Management

Valid Driver's License

Customer Service

Clean Driving Record

Team Leadership

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Staff Management