April Frye
Charleston,SC
Summary
Business Development professional with a proven track record in building and maintaining relationships and partnerships to improve customer relations and generate business | Executive support experience | Effective communicator with strong interpersonal skills
Overview
10
10
years of professional experience
1
1
Certification
Work History
Franchise Development
JayGood Franchise Services
Charleston, SC
08.2021 - Current
- Coordinate the initial contact and communications with prospective franchisees to ensure a timely, consistent, and professional response
- Qualify prospects to make certain they meet financial and territorial requirements and work with the franchise sales team to grow the franchisee prospect pipeline
- Manage multiple client-lead appointment calendars
- Provide monthly lead source metrics and feedback for each client
- Work in client CRM to keep up-to-date notes for each of their leads and send correspondence out to leads on client's behalf
- Managed the development of a portfolio of new franchise opportunities.
Office Manager
WAJ Management
Morehead City, NC
08.2020 - 12.2021
- Relocated to assist in the opening of a new office and commercial building in Morehead City
- Continued the Executive Assistant duties and responsibilities listed below
- Coordinated the setup and managed all utilities for the main office and commercial building tenants, residential properties
- Prepared leases for rental properties
- Ordered supplies and equipment to maintain adequate inventory levels.
- Handled any tenant questions or concerns
- Communicated necessary information to the General Contractor
- Handled wiring of monies when necessary
- Managed the President's bank accounts
- Collected rent from commercial tenants and residential tenants
- Coordinated multiple-day events
Executive Assistant to the President
WAJ Management
Raleigh, NC
05.2019 - 08.2020
- Compiled meeting agendas and supportive materials ahead of meetings
- Set up meeting and event logistics for the President and management and updated calendars
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the President and other members of the team
- Took detailed notes in meetings and disseminated information afterward
- Conducted research on various topics as requested by the President or senior management personnel.
- Monitored incoming emails and responded accordingly promptly
- Prepared invoices
- Scheduled appointments for the President with external parties such as business associates, investors, and bankers
- Organized and maintained the President's calendar, scheduling meetings and appointments
- Prepared travel arrangements for the President, including airfare, hotel accommodations, rental car reservations
- Managed incoming calls and emails addressed to the President
- Provided accurate, up-to-date information to external parties through emails, phone calls, and in-person interactions
- Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars for the President and executive team
- Facilitated communications by forwarding emails, transferring calls, and filing documents
- Completed day-to-day duties accurately and efficiently
- Opened, read, and replied to e-mails, letters, and correspondence on behalf of the President
- Managed Accounts Payables for Multiple Properties
Regional Membership Director
Associated Builders and Contractors Carolinas Chapter
Raleigh, NC
07.2018 - 05.2019
- Performed and managed the Membership Director duties and responsibilities listed below
- Helped lead the implementation of the Chapter's membership "Retention & Recruitment" strategic plan
- Served as an assigned Regional Staff Member for ensuring the Chapter was on target to meet and exceed annual membership goals
- Consistently strengthened Chapter efforts to connect members with other members and encourage member-to-member business by implementing applicable programs in conjunction with the Chapter President/CEO.
- Attended High School Career Fairs as a promoter of the Trades in Construction
Membership Director
Associated Builders and Contractors Carolinas Chapter
Raleigh, NC
03.2016 - 07.2018
- Reported directly to the Chapter Vice President, served over 500 members in Triangle, Fayetteville, Coastal, and Eastern NC markets, maintained positive working relationships by answering questions, assisting with requests, and quickly resolving any concerns/issues
- Managed and coordinated all aspects of monthly events in above assigned markets including awards banquets, luncheons, golf tournaments, socials, and other networking events; coordination included scheduling, catering, facility rental, obtaining sponsorships, marketing, managing registrations, billing, and processing payments
- Implemented and oversaw all membership recruitment and retention activities through advocacy, networking, training, education, and promotion of membership advantages
- Consistently exceeded growth goals in all assigned markets through effective personal visits and engagement with prospective and current members, while generating, following up, and documenting all prospect/lead activities; including establishment and development of a brand new Eastern NC market and an Eastern Carolina University Student Chapter
- Functioned as Chapter liaison to the leaders and members on each market's Council and Membership Committees
- Implemented and oversaw a student chapter at Eastern Carolina University to help introduce the Construction Management students to the Industry leaders by holding events and presentations
- Organized and facilitated all Committee meetings for assigned markets, staying abreast of relevant/noteworthy industry events and members' news
- Managed updating and promotion of all events and associated details on external company website and various Chapter Social Media outlets
- Assisted the President/CEO and Vice President with any special projects as needed
- Worked with the Summer Conference Committee and other staff to plan and execute the Annual Construction Conference which hosts 300-500 industry leaders.
Executive Assistant
University of North Carolina Wilmington
Wilmington, NC
10.2013 - 03.2016
- Served as an information provider, customer service representative, and contact person for the Information Technology Services Office (ITS) in a professional and effective manner
- Assisted the Chief Information Officer and IT Business Officer with coordinating special projects and events, calendaring, scheduling of meetings between vendors and department managers, sending correspondences, and general office and personnel related duties
- Maintained computer inventory for entire UNCW campus and fixed assets inventory for ITS
- Maintained SharePoint documents and changes; took meeting notes for several meetings
- Supported office Recruitment and Onboarding efforts by communication with department managers, coordination between directors and HR, correspondence with candidates, and benefits orientation for new employees; maintained and tracked new employee probation evaluation process
- Supervised one student worker by delegating tasks such as copying, scanning, mail distribution, and campus errands
- Successfully maintained a room reservation calendar for a busy computer lab and conference room that are shared and used by the entire UNCW campus
- Effectively managed office "MoveTime" and "SmartTime" Leave report deadlines; this entailed verifying sick, vacation, and comp Leave for 90 employees and notifying employees/supervisors appropriately
- Planned, organized, and executed Student and Employee events for the department by coordinating tasks such as reserving space, arranging for seating, and ordering food.
Education
Bachelor of Science - Textile Apparel Management
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NCSkills
- Business Development
- Social Media Marketing
- Meeting & Exceeding Sales Goals
- Nonprofit Sponsorship Sales
- Event Planning & Coordination
- Track Record of Job Progression
- Relationship Building to Drive Business Results
- Account Management & Customer Retention
- Exceptional Customer Service
- Excellent Written & Interpersonal Communication
- Office Management & Executive Support
- Advanced Microsoft Office Suite
- Accountability & Reliability
- Experienced in Multiple Customer Relationship Management Systems
- Maintain Multiple Client Lead Calls and Calendars
Certification
Notary Public Commission - Wake Technical Community College, Issued July 2020 expires July 2025
Affiliations
Member, NAWIC South Atlantic Region - October 2017 - February 2021
Timeline
Franchise Development
JayGood Franchise Services
08.2021 - Current
Office Manager
WAJ Management
08.2020 - 12.2021
Executive Assistant to the President
WAJ Management
05.2019 - 08.2020
Regional Membership Director
Associated Builders and Contractors Carolinas Chapter
07.2018 - 05.2019
Membership Director
Associated Builders and Contractors Carolinas Chapter
03.2016 - 07.2018
Executive Assistant
University of North Carolina Wilmington
10.2013 - 03.2016
Bachelor of Science - Textile Apparel Management
NORTH CAROLINA STATE UNIVERSITY